- Delegating tasks and achieving daily, weekly, and monthly goals.- Identifying risks and forming contingency plans as soon as possible.- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.- Motivating staff and creating a space where they can ask questions and voice their concerns.- Writing progress reports and delivering presentations to the relevant stakeholders.

-Monitoring Systemsmonitoring the performance and capacity of computer systems using a variety of tools. looking for hardware, software, and environmental alerts or malfunctions. When an issue is identified, my job also to determine the cause of the problem.-Troubleshoot ProblemsWhen a problem impacts the IT services, then I work to triage or troubleshoot the problem, This may include coordinating with third-party vendors, customer contacts, or other IT… Show more -Monitoring Systemsmonitoring the performance and capacity of computer systems using a variety of tools. looking for hardware, software, and environmental alerts or malfunctions. When an issue is identified, my job also to determine the cause of the problem.-Troubleshoot ProblemsWhen a problem impacts the IT services, then I work to triage or troubleshoot the problem, This may include coordinating with third-party vendors, customer contacts, or other IT teams.-Track all IssuesWhile responding to incidents, I must carefully track and document all issues and resolutions in detail. This increases the knowledge base and is a record of the health of the system. Also updating TT system and following up on all open incidents if any necessary action is needed-Report IncidentsWhen problems are too large or complex for quick troubleshooting, Taking a further step to escalate the issue to management, other IT resources, or 3rd party vendors for assistance in resolving is a crucial part of my job. maintaining ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken. Show less

-Handling Customers complaints ,following up with their casesand maintaining customer satisfaction- Achieving Monthly sales target and Exceeding Yearly KPIs’-Handling Cash and Making Business Reports to be communicatedto my Direct manager- Training newly hired employees(as I was part of the trainingteam) and holding training sessions from time to time

-Organize, develop or source training programs to meet specifictraining needs.-Develop training aids such as manuals, handbooks andproprietary videos.-Partner with internal stakeholders regarding employee trainingneeds.-Present training programs using recognized training techniquesand tools.