Rami Tercatin Email & Phone Number

Needham, MA, US

San Jose, California, US

Richardson, Texas, US

Sales and business development for HFR Networks. HFR has been innovating for 20+ years, including recent 5G deployments throughout Korea. HFR Networks is based in North American serving global customers, specializing in radio access transport networks across generations of wireless technologies and radio suppliers. Technological leadership helps customers.

Boston, Massachusetts, US

• Led telecom and multichannel video programming distributor (MVPD) segment in the North America and Israel. Executive account leadership for large US MVPD operators including Verizon, AT&T/DTV, Altice USA, Frontier.
• Managed complex software and professional services engagements across multiple product segments including set-top box user experience software, back office enterprise software, Content Distribution Networks (CDNs).
• Sold over $70 million in contracts over the last 5 years into these large enterprise accounts through the entire and long sales cycles. This required working across many customer organizations, both on the business and.
• Consistently top-rated sales professional, delivering above sales quota (120% in FY17, 110% in FY18, and 130% in FY19) during very challenging industry and company conditions.

Boston, Massachusetts, US

• Developed and executed detailed account strategies to win new accounts and grow existing customers.
• Partnered with internal product management teams and external providers as needed to fill any solution gaps gating strategic business opportunities.
• Negotiated multiple large customer master purchase agreements, service level agreements, non-recurring engineering agreements (NRE) and consultant agreements as part of these complex multi-year enterprise software.

Boston, Massachusetts, US

• Worked closely with customers, product teams and sales to generate winning customer proposals.
• Created quotes, solution proposals, & SOWs. Responded to RFP/RFIs.
• Tracked, analyzed and reported on real time competitive threats and trends.
• Ensured all required technical and design documentation is aligned with proposal approvals.
• Provided senior level pre and post-sales support of SeaChange's products for customers, partners, and field service staff in resolution of complex problems.

Boston, Massachusetts, US

• Managed video on demand and Advertising technical support team of 10 engineers to provide 24/7/365 services to Verizon and Cox communications.
• Maintained the highest level of customer service on special requirements and service issues while accommodating customer’s special needs and requests.
• Single point of contact for all issues delivering metrics and reports of service activity to customer and internal management.
• Led cross-functional team integrating the distribution, installation and tracking of software patches to customer base.
• Directed and performed the installation of complex software upgrades and maintenance releases for customers within limited downtime and maintenance windows.

Boston, Massachusetts, US

• Participated in on-call rotation and provided support to all front-line technicians and owned critical customer escalation issues.
• Tracked issues in Jira, documented workarounds, and acted as a single point of contact for customer escalations.
• Provided front-line support for issues relating to MS Windows software, MS SQL, SeaChange software or hardware, and networking infrastructure.
• Coordinated with subject matter experts (SME) and documented findings in Vantive/SDE.
• Communicated progress to customers.