Carolina Ramirez Email & Phone Number

Las Vegas, Nevada, United States

• Arranged all information in Excel and quickly pulled information for management review• Booked venues, transportation, F&B, speakers, A/V, entertainment, etc.• Maintained a working knowledge of casino facilities, as well as current and upcoming special events, to advise guests and fellow employees, whenever possible.• Prepare weekly reports to department informing them of upcoming promotions.• Receive and respond to emails from guests.• Maintained a working knowledge of… Show more • Arranged all information in Excel and quickly pulled information for management review• Booked venues, transportation, F&B, speakers, A/V, entertainment, etc.• Maintained a working knowledge of casino facilities, as well as current and upcoming special events, to advise guests and fellow employees, whenever possible.• Prepare weekly reports to department informing them of upcoming promotions.• Receive and respond to emails from guests.• Maintained a working knowledge of the player's club• Assist with special promotions, drawings, and tournaments.• Ensures a maximum level of guest service and satisfaction is achieved and maintained.• Responsibilities provide customer service to the guests of the casino and hotel. Show less

Las Vegas, Nevada, United States

• Maintained a working knowledge of casino facilities, as well as current and upcoming special events, to advise guests and fellow employees, whenever possible.• Facilitated the flow of information throughout the department by attending regularly scheduled departmental meetings.• Prepare weekly reports to department informing them of upcoming promotions.• Receive and respond to emails from guests.• Assist with special promotions, drawings, and tournaments.• Create and update… Show more • Maintained a working knowledge of casino facilities, as well as current and upcoming special events, to advise guests and fellow employees, whenever possible.• Facilitated the flow of information throughout the department by attending regularly scheduled departmental meetings.• Prepare weekly reports to department informing them of upcoming promotions.• Receive and respond to emails from guests.• Assist with special promotions, drawings, and tournaments.• Create and update electronic records to print and deliver reports to department managers.• Listened to situations that patrons had and directed them to a satisfactory solution to their issue.• Ensured a maximum level of guest service and satisfaction was achieved and maintained.• Conduct quality control audits and consolidations of Club inventory. Show less

Las Vegas, Nevada, United States

• Attended special events and assisted where and whenever needed• Assisted the Main Marketing Manager with various events, slot tournaments, special events, etc.• Assisted with various Guests and VIP Guests.• Responsibilities provide customer service to the guests of the casino and hotel.• Listened to situations that patrons had and directed them to a satisfactory solution to their issue.

North Las Vegas, Nevada, United States

• Answered telephones and spoke with guests and co-workers in a professional, courteous, knowledgeable, and timely manner.• Provided smooth, courteous, and efficient service to customers• Maintained highest level of Guest Services and resolved minor customer conflicts, which relate to Player's Club.• Assisted Shift Managers and Casino Hosts, as needed, with Player's Club related matters.

North Las Vegas, Nevada, United States

• Ensure product meets quality requirements.•Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet.•Stand, walk, push, pull, squat, bend, and reach during shifts.• Ability to communicate and respond to a diverse community.• Assists in collecting, packaging, tracking, and transporting.

Las Vegas, Nevada, United States

• Responsible for practicing, supporting, and promoting the Company Service Standards.• Ability to communicate with guest in a professional manner.• Performed essential functions without direct supervision.• Proficient in the use of player tracking systems.• Evaluate and qualify guests for participation with casino floor promotions.• Answered guest questions in a manner that reflects an understanding of the department and property in general.

North Las Vegas, Nevada, United States

• Completed final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location.• Completed closing duties, including storing all reusable goods, locking doors, breaking down goods, etc.• Set up, stocked, and maintained work areas.• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.• Assisted other departments when needed to ensure optimum service to guests.• Ensured adherence… Show more • Completed final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location.• Completed closing duties, including storing all reusable goods, locking doors, breaking down goods, etc.• Set up, stocked, and maintained work areas.• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.• Assisted other departments when needed to ensure optimum service to guests.• Ensured adherence to quality expectations and standards.•Moved, lifted, carried, pushed, pulled, and placed objects weighing less than or equal to 50 pounds without assistance.• Communicate clearly and concisely, both orally, to include telephone and radio, and in writing.• Operate a forklift and other material moving equipment. Show less

Las Vegas, Nevada Area

• Managed staff, prepare work rotations, monitor rotations and breaks and assign specific duties.• Performed sales floor work, such as greeting or assisting customers, stocking ticket booths, and taking inventory.• Monitored cash handling procedures.• Oversaw payroll and employee scheduling.• Coached and mentored team members.• Provided a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and… Show more • Managed staff, prepare work rotations, monitor rotations and breaks and assign specific duties.• Performed sales floor work, such as greeting or assisting customers, stocking ticket booths, and taking inventory.• Monitored cash handling procedures.• Oversaw payroll and employee scheduling.• Coached and mentored team members.• Provided a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.• In charge of assisting with and solving guest complaints/concerns. Show less

Las Vegas, Nevada, United States

• Practiced proper cash handling techniques by adhering to PCI compliance guidelines and maintaining balanced cash drawers.• Processed multiple payment types including: Cash, Card, Property Comps, Travelers Checks, and various company redeems • Provide courteous and knowledgeable guest service and utilized the properties standards and techniques to ensure a positive guest experience.• Safely operated attractions as outlined by manufacturer and park manuals.