Natalie Ramirez Email & Phone Number

Banning, Ca, Us

Serve as the Patient Relations subject matter expert and ambassador for service excellence for the organization. Manage the process for resolving patient complaints and grievances by collaborating with clinic leaders and staff across 30+ ambulatory departments including adult and pediatric specialties. (Highly sensitive and confidential matters).• Successfully manage the process of resolving patient complaints and grievances and achieved faster resolution time than DMHC standard. • Analyze, maintained data integrity, and trend patient relations data to identify opportunities for improvement and present to various internal committees.• Successfully co-planned and executed LLUHC’s inaugural Patient Experience Week two years in a row recognizing staff’s impact on patient experience and achieving high employee engagement.• Champion for patient-centered care through various activities and programs: present in Training Academy orientation, Service Recovery training, TWICE program, RISE initiative achieving high employee engagement and training.• Collaborated with key stakeholders in blood pressure pilot program and communicated progress and roadblocks. Made recommendations to remove roadblocks and met goal of 25 participants.• Partnered with member’s health plan to empower patients to take control of their hypertension leading to reducing healthcare costs, improving health in our community and HEDIS metrics.

Clerical worker specializing in assisting with low-income program applications by evaluating and verifying eligibility for medical assistance programs, Medi-Cal, and MISP as appropriate. • Review and determine patients Federal Poverty Level to evaluate patient’s eligibility for medical assistance programs using formal program guidelines

Riverside, Ca

Medical Assistant subject matter in Workers Compensation Claims. Cross-trained in front and back office medical assisting skills with training experience in 30+ internship medical assisting students. Experienced in referral coordinating, surgery scheduling, and medical record specialist. • Processed 100+ patient data and created an electronic medical record in a daily basis along with rapidly solving problems to reduce wait times to prevent the loss of key accounts• Collaborated with Medical Director and center manager to find effective ways to increase customer satisfaction and decrease wait times• Reduced the referral process from 2.5 weeks to under 5 days

Master Of Public Health - Mph

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Medical Assistant, 4.0