Marcia Ramirez Email & Phone Number

Greater Houston

Austin, Texas, United States

•Serve as patient advocate to verify insurance benefits, resolve claim issues, and obtain medical authorizations.• Schedule, verify, and coordinate appointments to ensure accurate data recorded in patient management system.• Respond to patient questions and concerns both in-person and via telephone to maintain patient satisfaction and confidentiality as required by HIPAA.• Receive payment from patients and assist to establish payment plans for services rendered.

Austin, Texas, United States

• Quickly set up and took down equipment for Physical Therapists to use during treatment sessions, in addition to preparing patient charts before appointment.• Collaborated with receptionists regarding incoming patient visits and scheduling future appointments.• Maintained adequate inventory of PPE, cleaning supplies, and ordering required office materials.• Assisted with medical translation services for Spanish speaking only patients.

Houston, Texas, United States

• Consistently delivered Forbes Five Star and AAA Five-Diamond service to every guest.• Trained new retail employees on how to follow proper sales procedures while simultaneously delivering excellent customer service.• Assisted supervisor with administrative tasks, including the compilation and formulation of sales and inventory reports.• Multi-tasked and worked efficiently with colleagues to meet the boutique sales goals.

Washington D.C. Metro Area

• Present multiple lectures aimed at security, awareness, continuity of operations, organizational assessments and leadership development. • Researched and Analyzed Emergency Management Plans.• Assist Supervisor with organization of paperwork.

Houston, Texas Area

• Collect cash and checks as required and maintain required documentation.• Follow dispatch instructions and communicate with dispatch as required.• Communicate with Customers to determine pick-up or delivery needs.• Demonstrate internal and external Customer service.

Houston, Texas Area

• Ensured service, merchandising, and operational standards are met through company practices.• Influence Customer buying decisions, by communicating information about the value and style of the brand.• Resolve any Customer inquiries and complaints.• Sign Customers into marketing list to inform of upcoming promotions.

Master Of Business Administration - Mba, Managing People In The Global Enterprise

Bachelor’S Degree, Business Administration - Management, Graduate With Magna Cum Laude

Activities and Societies: Golden Key International Honour Society, Alpha Lambda Delta, National Organization for Women, Catholic Student.

High School

Activities and Societies: JROTC, National Honor Society