Ramiro Martinez

Ramiro Martinez Email and Phone Number

Contact Center Manager. Driven by a deep commitment to excellent customer service and a sustainable future. @ SMA America
rocklin, california, united states
Ramiro Martinez's Location
Rocklin, California, United States, United States
Ramiro Martinez's Contact Details

Ramiro Martinez work email

Ramiro Martinez personal email

n/a
About Ramiro Martinez

Ramiro Martinez is a Contact Center Manager. Driven by a deep commitment to excellent customer service and a sustainable future. at SMA America. He is proficient in Inglés.

Ramiro Martinez's Current Company Details
SMA America

Sma America

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Contact Center Manager. Driven by a deep commitment to excellent customer service and a sustainable future.
rocklin, california, united states
Website:
sma-america.com
Employees:
300
Ramiro Martinez Work Experience Details
  • Sma America
    Contact Center Manager Commercial Products
    Sma America Mar 2024 - Present
    Rocklin, California, Estados Unidos
    Oversee daily operations of the contact center, ensuring high levels of customer service and support.Lead, coach, and mentor a team of customer service representatives, promoting a positive and collaborative work environment.Develop and implement strategies to improve quality of service, productivity, and performance metrics.Handle escalated customer for the C&I Segment, providing resolution that balances customer satisfaction with company policy.
    View
  • Sma America
    Contact Center Supervisor C&I
    Sma America May 2023 - Mar 2024
    Rocklin, California, Estados Unidos
    Oversee daily operations of the contact center, ensuring high levels of customer service and support.Lead, coach, and mentor a team of customer service representatives, promoting a positive and collaborative work environment.Develop and implement strategies to improve quality of service, productivity, and performance metrics.Handle escalated customer for the C&I Segment, providing resolution that balances customer satisfaction with company policy.
    View
  • Sma America
    Senior Technical Service Representative
    Sma America Jan 2022 - May 2023
    Rocklin, California, Estados Unidos
    Diagnose technical problems and offer quick and effective solutions for the Home and C&I Segment.Offer the best customer service to all customers offering a clear and effective communication.
    View
  • Sitel Group
    Coach / Supervisor
    Sitel Group Nov 2020 - Jan 2022
    Monterrey Y Alrededores, México
    Lead a group of technical service representatives for SMA America.KPI Tracking and quality assurance on technical contact center.Manage daily operations of a contact center.Coach technical service representatives to achieve their KPI using SMART goals.
    View
  • Sitel
    Technical Service Representative
    Sitel Oct 2018 - Nov 2020
    Monterrey, Nuevo León, México
    Technical support for home, Commercial and industrial products for SMA America.Offer quick and effective solutions to technicians and homeowners.Keep a clear communication with our customers.Offer the best customer service and technical services for our customers.
    View
  • Tuequipoadomicilio.Com
    Representante De Ventas
    Tuequipoadomicilio.Com Jul 2018 - Dec 2021
    Monterrey Y Alrededores, México
    Desarrollar y mantener relaciones solidas con los clientes para garantizar la fidelidad y repetición de negocios.Identificar y captar nuevas oportunidades de ventas.Negociar Y cerrar acuerdos.
    View
  • Teleperformance
    Agente Del Servicio De Atención Al Cliente
    Teleperformance Jan 2013 - Aug 2013
    Monterrey Y Alrededores, México
    Servicio a clientes y Ventas para la compañia AT&T en estados unidos
    View

Ramiro Martinez Education Details

Frequently Asked Questions about Ramiro Martinez

What company does Ramiro Martinez work for?

Ramiro Martinez works for Sma America

What is Ramiro Martinez's role at the current company?

Ramiro Martinez's current role is Contact Center Manager. Driven by a deep commitment to excellent customer service and a sustainable future..

What is Ramiro Martinez's email address?

Ramiro Martinez's email address is ra****@****ica.com

What schools did Ramiro Martinez attend?

Ramiro Martinez attended Universidad Tecmilenio.

Who are Ramiro Martinez's colleagues?

Ramiro Martinez's colleagues are Don Buck, Maranatha Fung, Brian Brumm, Nicholas Alvey, Donald Ashford, Annette Longenbaugh, Tiffany Wilson.

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