Ramiro Ramirez Email & Phone Number

United States

Assisting external and internal users on medical equipment as well as train service personnel and provide service documentation. Asist in product launch, making the device serviceable, acquiring proper tooling and determining the proper testing protocol.

Regional Service Manager:Provide technical training, technical support and collaborated with our Latin America distributors’ service departments for customer care. Assist technical support teams to ensure they are resolving customers’ technical issues and service problems. Propose and execute service strategies to provide quick solution while being cost effective. Preparing teams for a proper service foundation by having an adequate quantity of parts, knowledge and tools needed. Traveled when necessary to accomplish these tasks and build relationships.Other responsibility: Service project leadAssisted engineers with new product to facilitate servicing needs. Help design special testing tools, assisted with ATP (acceptance test procedure) as well as a field diagnostics test protocol. Wrote service manual, trained field service engineers worldwide on the product’s servicing requirements. Maintain and update related service documents and studied common faults analysis.