Central Team Experience:• Stakeholder Management: Regularly collaborated with Product, Operations, and Sales teams, providing insights on competition and guiding strategic goal achievement. Assisted in CRM enhancements through proactive suggestions and feedback alignment.• Dashboards: Developed an automated reporting system on Power BI to track key metrics for Quarterly Ops reviews.• Data Driven Insights: Utilized SQL to analyze customer behavior, resulting in a 12% increase in Add-Ons sales and approximately 10% growth in average policy ticket size across multiple OEMs.• UI Innovations: Engaged in strategic collaboration with the product team to introduce impactful enhancements, resulting in a more intuitive and user-friendly interface.• Pilot Projects Impact: Managed Tata and Mahindra pilot projects, improving CRM retention from 17% to 21% using data insights and extensive reviews.Service Module Team Experience:• Service Module Ops: Led Service Module for OEMs, optimizing call center efficiency and achieving 8-10% MOM and YOY load growth in the NCR region.• Operational Analysis: Provided operational action plans in the form of PPTs, BI dashboards & pivot-charts, had weekly and monthly strategic reviews with the top managers and built strong client relationships to enhance credibility.

- Launched multiple Original Equipment Manufacturer (OEM) dealership in the National Capital Region (NCR), playing a pivotal role in its establishment and success.- Led data-driven initiatives to analyze client operations and identify areas for improvement, ensuring optimal performance and addressing gaps for India's top OEMs in the North Zone.- Developed and delivered high-impact presentations summarizing results and insights to the top management of clients during Monthly Business Reviews.- Conducted evaluations of diverse client systems to identify workflow, communication, and utilization issues, implementing strategic solutions to enhance efficiency.- Leveraged extensive data analysis techniques to track key parameters for clients, generating valuable insights for informed decision-making.

- Analyzed the reset process of tank T-72 Ajeya, leading a project to identify areas for improvement and streamline the process.- Studied the comprehensive tank overhaul process completed within 144 days and delivered a detailed report highlighting opportunities to reduce operational costs by optimizing the process, resulting in a potential 30-minute time reduction.- Contributed to the development of a revised plot chart, subsequently utilized in the preparation of the T-90 assembly.