Business Analyst
Current- Central Team Experience:
- Stakeholder Management: Regularly collaborated with Product, Operations, and Sales teams, providing insights on competition and guiding strategic goal achievement. Assisted in CRM enhancements through proactive.
- Dashboards: Developed an automated reporting system on Power BI to track key metrics for Quarterly Ops reviews.
- Data Driven Insights: Utilized SQL to analyze customer behavior, resulting in a 12% increase in Add-Ons sales and approximately 10% growth in average policy ticket size across multiple OEMs.
- UI Innovations: Engaged in strategic collaboration with the product team to introduce impactful enhancements, resulting in a more intuitive and user-friendly interface.
- Pilot Projects Impact: Managed Tata and Mahindra pilot projects, improving CRM retention from 17% to 21% using data insights and extensive reviews.Service Module Team Experience: