Ramkumar Hari Email & Phone Number

Washington D.C. Metro Area

Infra Monitoring & APM- Implement and maintain application monitoring using AppDynamics and New Relic- Perform regular patching and support for AppDynamics and New Relic environments- Provide on-call support for critical issues, including bridge calls with Tier III support, Operations Management, and vendors- Monitor system usage to ensure compliance with organizational policies- Administer, monitor, and maintain system security protocols- Research and stay current on APM technologies, communicating trends and future needs from a business perspective- Analyze application performance data from AppDynamics and New Relic to identify optimization opportunities- Collaborate with development teams to implement performance improvements- Generate regular reports on application performance metrics and trends- Evaluate and recommend new APM tools and technologies to enhance monitoring capabilities- Develop best practices for APM implementation and usage across the organization- Contribute to the creation of documentation and knowledge base articles for APM tools and processes- Implement, upgrade, and maintain MicroFocus APM, BPM, RUM, OBM & OO- Design comprehensive training curricula for Intact App Dynamics and New Relic & Conduct Trainings for Client and Junior resources.ServiceNow Administration:- User administration and management- Data management- Basic scripting and customization- Platform configuration and maintenance- Managing basic workflows and business rules- Troubleshooting and basic problem-solvingEvent Management-Specialist in implementing and optimizing the Event Management module, bridging the gap between technical capabilities and business requirements to help organizations effectively monitor and respond to IT events and alerts.CSM-As a key technical resource, bridging the gap between business requirements and technical implementation to deliver effective customer service management solutions on the ServiceNow platform

Washington D.C. Metro Area

Project: World Bank GroupRole: Windows System Administrator / Performance Test Specialist• Responsible for third-level support for all server related issues.• Implemented security policy and virus protection.• Administered change management related to server upgrades and software installation.• Prepared and maintained documentation of technologies, standards and procedures.• Active Directory Administration• Migrating Servers from Windows 2008/2012 to Windows 2016.• Creating and Administering Role Based Access Templates and applying to OUs• Installed & Configured Double take for Data Replication for File servers• Use of VMware Converter Enterprise• Set-up of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource• Management, Resource Monitoring• Set-up of a VMware High Availability (HA) cluster• Configuration of virtual switches, network connections and port groups• Virtual Center Installation and configuration and Installation of its components• Perform Level 3 Support ESXi Operating system• Install / Upgrade ESXi platform environment• CPU and Memory Resource Allocation, Analyze and resolve problems in Virtual Infrastructure • Design, Configuration and maintenance on Windows Cluster on ESXi nodes• Performed Datastore migration using vmware storage vmotion on EMC Clarion, PURE storages• Administering the On-Prem AppDynamics Controller and the supporting servers.• Install, upgrade and configure AppD controllers, Event servers, End User Monitoring servers and DB servers.• Configuring Health rule and polices for the applications that are on boarded in AppDynamics.• Have hands on experience on setup the AppDynamics Controller HA.• Configure the End User Monitoring for the Applications using AppDynamics.• Integrating AppD metrics to the Splunk and creating alerts and Dashboards in Splunk.• Work with application team on troubleshooting the performance bottle necks in the application using AppDynamics

Chennai, India

Project: International Finance Corporation (World Bank Group) Washington, USARole: Project Manager / Onsite Coordinator• Managing Two Data centre, with 750 Microsoft Windows 2003 & 2008 servers which include file server, Print servers, and application, database and domain controllers.• Leading a project Hardware Refresh / Server consolidation / Server Migration from Windows 2003 to 2008.• Coordinate with all the stake holders on the project plan and take care of end to end solution.• Coordinating with offshore production support team for day to day activities.• Helping offshore team on high severity calls and indentifying the root cause analysis for high severity incidents.Project: American Express, Chennai, IndiaRole: Team Lead• Team Lead for American Express client and handling 2500 Servers with 28 FTEs, providing 24 X 7 support across the world.• Handling people care management for 28 member team.• Handling Escalation calls and High Severity Bridge calls.• Mentoring team members on incident change and patch management.• Attending CAB review meetings and Client Daily, weekly meetings.

Chennai Area, India

Project: Citibank NA, Citibank TurkeyRole: System Admin – Remote Support• Management and maintenance of servers and services including print servers, File servers, application servers, and intranet/internet web servers.• Customize the WinNT/2000/2003 servers in terms of Registry, Audit/Account/Security policy, patching, to sustain Citibank Standard Operating Environment.• Provide documentation for all server changes, installations, and upgrades to ensure accuracy according to the company standards.• Timely resolution to all assigned service request tickets. Handled 10 different projects with different set of environment.• Monitor system hardware and OS of all operations supported servers using• Event Viewer, Compaq Insight Manager, Performance Monitor.• Work with team members to ensure 7x24 support for mission critical system.• Provide system and performance monitoring, problem determination and resolution, and status reports to management on a regular basis by using ISS.• Ensure anti-virus updates were performed and kept end-users informed of latest virus problems in the automation arena and also ensure system security measures are in effect, to include passwords and screensavers.• Be proactive by making sure host sessions are always active and also Co-coordinate with various teams to make sure the applications are running fine after every activity on the server.• Scheduling and Monitoring Backup Jobs according to the backup Policy provided by Clients.

Chennai Area, India

Project: Citibank NA, Citibank TurkeyRole: System Admin – In-house Support• Installation of Windows 2000 Operating System and Active Directory Service.• Creating new user accounts and controlling user access to specific system resources based on their profiles.• Setting up File sharing between servers as per user requirements using NTFS and DFS.• Configuring security for TCP/IP using IP security Policy.• Assigning and Configuring Group Policy Object for Domains and OU. • Installing and Managing Sites and Site links in remote locations.• Replicating ADS data in different sites.• Installation of latest patches for security bugs and relevant platform specific packages.• Configuration of DHCP server and DHCP clients.• Performing Backup and Restore operations for normal data and System state data.• Installing and Configuring Terminal Server and Clients.• Installing, Configuring, and Troubleshooting Exchange server 2000.• Installing, Configuring Checkpoint firewalls. • Done Penetration testing related to Microsoft in various projects.• Access List to achieve the secured Network environment.• Administration of Mail server Exchange5.5• User Account Management like creating & deleting the user accounts, Setting the mailbox store policy, configuring OWA, Replicating with backend servers, Maintains the security by using IPSEC& Maintains the Both Online and Off-line Backups, etc.

Salem Area, India

Project: Canara BankRole: System Admin – In-house Support• Assembling computers and peripheral devices servicing for the customers under Annual Maintenance Contract. Field Engineer for one year and Residential Engineer for CANARA BANK, Salem.

Bca, Computer Science

Dct, Computer Technology