Ramkumar V Email & Phone Number

Business Analyst with 20 years of experience and i have strong functional knowledge in Retail Banking Operations / Reconciliations including Cards, banking, Investment, Insurance in terms of Process Management, Balance sheet Substantiation, Program Management & Team Management.❖ I have good experience in delivering business change across small, medium, and large programmes and have good knowledge of Business Analyst activities, techniques, and deliverables.❖ Expertise in handling new process setup, designing and recommending standard operating procedures & flows.❖ Associated with Client's product and process team in designing new systems, enhancing existing systems & creating process flows to suit new products which were proposed by business.❖ Strategic manager with strong interpersonal, communication, problem solving and decision-making skills.❖ Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve results.❖ Developed a domain expertise in the Interchange settlement operational framework of major Associations/Networks (VISA, MasterCard).❖ Handled a project on standardisation of Cards (Credit / Debit) Interchange Settlements Operational setup for Citi across various Asia/EMEA countries in order to improve the operational efficiency.❖ Developed an automation tool for Interchange Settlement Reconciliation for Citi Cards businesses across ASPAC & EMEA countries.❖ Certified in Six Sigma Green Belt