Support the national business with all Sales and Customer Service reporting needs, while also:- Systems Administrator for CSM Software (Zendesk), performing nation wide user support, maintenance and process development.- Liaise with stakeholders to solve business challenges and supply data driven solutions.

Be part of a task force to use all available knowledge to optimize efficiency of the nation's Customer Contact Centres. This includes:- Business Optimization through process improvement- Deliver all reporting needs for all levels, from Customer Contact Consultants KPIs to Regional Performance Summaries for executive meetings.- Conduct activities to raise workplace engagement.

My responsibilities at SEBO Australia were to oversee all areas of the business related to technology, internal and external.This includes:Regular analysis of the business' technological infrastructure, as well as costing and implementation of any upgrades.Full server and network configuration / maintenance, including Active Directory, internal and external security protocols, remote access, backups, malfunction prevention and recovery procedures, hardware and software support for employees and customers including workstation optimisation for efficiency.My roles also included web design and maintenance, SEO and online marketing (including brochures, advertisements and email campaigns).