• Developed and presented tailored solutions to meet client needs in the area of collaboration and contact center technologies.• Collaborated with sales teams to identify and pursue new business opportunities.• Assisted in RFP responses and proposal development to meet client specifications.• Led the deployment and migration of collaboration and contact center platforms.• Developed and delivered training and workshops to end users and administrators• Successfully responded to Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring accurate and timely submissions to prospective clients.• Demonstrated strong attention to detail and adherence to client specifications in proposal development. • Managed multiple projects simultaneously, ensuring on-time and on-budget delivery• Collaborated with vendors and third-party providers to deliver comprehensive solutions• Contributed to the continuous improvement and development of internal processes and methodologies

• Researching, analysing and evaluating network infrastructure. Maintaining and configuring network hardware and software to optimise performance. • Network planning and designing in line with customer's need. • Coordinating with business stakeholders, analysing and interpreting the network system design and architecture as per the requirements. • Installing and upgrading an efficient network and setting up software over the managed network. • Researching, analysing and evaluating network infrastructure. Maintaining and configuring network hardware and software to optimise performance. • Troubleshooting network issues and providing a secure network in relation to LAN, WAN and related application. • Configuring and supporting company's network infrastructure. Providing technical assistance to setup employee accounts and back up data. • Maintaining and administering computer networks and related computing environments, including system software, computer hardware and related configurations. Installation of hardware components and other peripherals. • Installation of new software, check for software upgrades and update them. Fixing client and server hardware issues. • Maintaining and implementing network security in terms of network design, installation and repairing of computer systems and related equipment. • Creating and updating documentation for systems and compliance procedures and maintaining inventory. • Involved in managing network infrastructure and network performance management— Servers and security devices, LAN/WAN, Virtual Networks. Recommending network and security device upgrades. • Involved in regular meetings to provide feedback on network performance at service levels.

― Providing excellent customer service while being the first point of contact to clients. ― Managing the back office work ensuring stock requirements are replenished and orders are placed.― Collating information including sales figures, projected sales, budget, and promotional ideas.― Accurately handling cash and EFTPOS transactions; ensuring that the transactions balance.

-Providing Technology services to the organisations.-Hardware and software consultation-Providing hardware, operating systems, Desktop, networking and Active Directory troubleshooting.-Working on Sitecore project on large scale in government department: -Development process in Sitecore -Testing the Web modules using Jira -Content Updating -Website Management

-Provided excellent customer service and negotiated with the customers to work out problems.-Gave support to team members when needed and built a collaborative work environment.-Cross-sold and up-sold merchandise and supported other sections of 7-Eleven..-Set-up the merchandising for displays and different promotions.- Ensured that the floor and stock rooms were kept tidy and well stocked.

- Web Development in house using WordPress, HTML, CSS, PHP.- Provided services through VOIP.- Sound knowledge of CTI and call recording.- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Setting up new users and all the permissions associated with them like email accounts, groups etc.- Walk customer through problem-solving process.- Install, modify, and repair computer hardware and software.- Run diagnostic programs to resolve problems.- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.- Install computer peripherals for users.- Follow up with customers to ensure issue has been resolved.- Gain feedback from customers about computer usage.- Run reports to determine malfunctions that continue to occur.