Completed vehicle condition reports and property damage assessmentsAnswered customer questions regarding problems with accountsPerformed various administrative functions for assigned accounts, such as recording address changes and purging recordsConducted staff meetings to relay general information or to address specific topicsAssisted with new hire orientation and employee trainingConferred with customers by telephone or in-person to determine reasons for overdue paymentsLocated delinquent customers to new addresses using investigations and skip tracing methodsResponded to telephone inquiries and complaints following standard operating proceduresRemained open to feedback from supervisor and peers to build and improve skills setComplied with corporate and regulatory policies regarding information confidentiality and privacyMaintained logs and documentation to detail key information regarding incoming and outgoing calls.