I am a team and detail oriented individual with professional experience within the financial services industry. This will make me a good match for the company staff team and a good candidate for the available position.As a retirement service representative at JP Morgan Chase in Tampa, Florida, I have advance from general account inquiry calls to complex service calls by effectively probing and actively listing to clients in order to identify their needs while navigating multiple screens and programs. As a result, I decreased my average handling time and increased the number of calls answered. I also took ownership of status request and follow-ups by serving as a liaison between clients and internal departments. In addition, as a bilingual representative, I have assisted external clients by explaining the IRS rules and regulations for define contribution plans in adherence with the bank’s policies and procedures.While working for current and past employers, I have been recognize for being team and detail oriented, by delivering outstanding service to customers’ on requests. As a retirement service representative with JP Morgan Chase, I have been recognized every month for delivering excellent service on the monthly top box comments given by internal customers.
Listed skills include Marketing, Sports Marketing, Customer Service, Analysis, and 10 others.