Working with several Deployment teams on different applications to build out, maintain, and troubleshoot a rapidly expanding infrastructure. Working as part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability.• Providing 3rd level support • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes• Maintain security, backup, and redundancy strategies• Proactively ensure the highest levels of systems and infrastructure availability• Working with Linux and Windows operating systems • Using Teamcity and Pivotal Cloud Foundry (PCF) deployment tools

Working on the e-Commerce team as Systems Engineer I’ve help build out, maintain, and troubleshoot a rapidly expanding infrastructure. Working as part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.• Manage and monitor all installed systems and infrastructure• Install, configure, test and maintain operating systems, application software and system management tools• Proactively ensure the highest levels of systems and infrastructure availability• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes• Maintain security, backup, and redundancy strategies• Liaise with multiply teams and vendors to find solutions for issues. • Providing 2nd and 3rd level

•Analyzing and evaluating existing and new hardware and software for use in the agency environment.•Performing comprehensive IT network studies to modify or acquire new equipment, software or services.•Operationally manage the procurement, proper functioning, and maintenance of all agency network related hardware and software.•Manage of Cloud based Windows/Linux systems administration experience with Amazon Web Services (AWS), VPC, EC2, Route53.•Strong knowledge and experience with database tuning, SQL replication, database backups and restore, data migration tools, and data analysis.•Installing, supporting and maintaining new server hardware and software infrastructure•Managing email, anti-spam and virus protection•Setting up user accounts, permissions and passwords.• Monitoring network usage.• Ensuring the most cost-effective and efficient use of servers.•Suggesting and providing IT solutions to business and management problems.•Ensuring that all IT equipment complies with industry standards.•Analyzing and resolving faults, ranging from a major system crash to a forgotten password.•Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet.•Providing training and technical support for users with varying levels of IT knowledge and competence.•Supervising other staff, such as help-desk technicians.•Working closely with other departments/organization’s and collaborating with other IT staff.•Planning and implementing future IT developments and undertaking project work.•Managing the website and keeping internal networks running.

•Provided 1st and 2nd level phone support for Catia 3D modeling software •Supported remote users and troubleshot network and windows problems. •Troubleshot and resolved SQL database issues Desktop Support •Installing, supporting and maintaining new server hardware and software infrastructure•Managing email, anti-spam and virus protection•Setting up user accounts, permissions and passwords•Monitoring network usage•Ensuring the most cost-effective and efficient use of servers•Suggesting and providing IT solutions to business and management problems•Ensuring that all IT equipment complies with industry standards•Analyzing and resolving faults, ranging from a major system crash to a forgotten password•Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet•Providing training and technical support for users with varying levels of IT knowledge and competence•Supervising other staff, such as help-desk technicians•Working closely with other departments/organization’s and collaborating with other IT staff•Planning and implementing future IT developments and undertaking project work•Managing the website and keeping internal networks running

Technical Support Analyst•Provided 1st and 2nd level phone support for a web based EDC (Electronic Data Capture) software that is used internationally. (Software is utilized during medical trials) •Supported users of the system with any database issues, tested the issues then brought problems to the attention of the software developers to work through a solution. •Troubleshot and resolved any SQL database issues.Desktop Support •Provided technical support, resolved and escalated tickets over the phone via remote desktop and in-person.•Performed installation of new applications and password changes for users.•Provided remote access resolutions to users off-site and troubleshot VPN/connectivity issues.•Set up IP printers, configured (IP Mask, Subnet, Gateway) and mapped to user PCs locally and remotely, troubleshot printing and network issues.•Performed troubleshooting for Outlook 2000/2003 and Office 2000/2003 applications.

Resolve problems on all company-supported applications and hardware, determine source of computer problems (hardware, software, user access, etc.) and advise staff on appropriate action, serves as liaison between staff and the IT department to resolve issues, work one-on-one with staff on application projects, provide recommendations on company application purchases, uses and updates the IT help desk system, perform general office work, including attending meetings, preparing reports, entering computer data, copying and filing documents, etc., assist the IT department in maintaining hardware and software, oversee performance and maintenance of printers and copiers, participate in rotating IT on-call procedure, establishes and maintains user accounts, profiles, file sharing, access privileges and security, establishes and maintains telephone, voicemail and mobile accounts and travels to and supports remote sites as appropriate.

Technical Support Specialist•Provided 1st and 2nd level support for a web based property management software that was used nation-wide. •Supervised a staff of two support analysts. •Performed setup, configuration and basic maintenance of the SQL Database. •Walked customers through installation of new applications & password changes.•Supported PDA issues and provided end user training.•Performed implementation and training of onsite systems plus created end user training documents. •Performed hardware installation and configuration including printers, signature pads, web cameras and thin clients.Account manager • Maintains primary responsibility for all pre-sales account management at the customer working closely with other Presales colleagues assigned to the account on a global basis. • Gathers data on customer business issues and strategies in order to align HDS technology and solutions to address the customer’s requirements. • Collaborates with the customer on development of a global roadmap for deploying technology and solutions in the customer’s environment.• Coordinate the personnel and resources of customers, alliances, internal resources and partnerships in a virtual team required to implement and advance the technical account plan.

•Worked on remote and on-site upgrades of point of sale, accounting, and database software for marinas and performed troubleshooting for all software and hardware. •Provided first level support for the Dockmaster accounting system. •Walked customers through installation of new applications & password changes.•Performed installation and configuration of databases. •Maintained the PICK Database and monitored network connectivity for remote locations. •Configured VPN connections, set up networked printers, troubleshot and resolved Citrix account issues. •Configured remote desktops and VNC connections.

•Provided 1st level support for end user for pharmaceutical software, troubleshot network, windows and hardware issues. •Troubleshot and resolved SQL database issues. •Created users and configured email on new workstations.•Created and restored system images. •Troubleshot and resolved routine hardware, software and network connect

•Supported high-speed Internet users, troubleshot software and hardware issues. •Provided tier four support for higher level issues. •Configured TCP/IP, DNS, LAN and static IP.

•Supported high-speed Internet users, troubleshot software and hardware issues. •Configured TCP/IP, DNS and dialup networks. •Provided support resolving and escalating tickets. •Provided technical support over the phone via remote desktop and in-person.