Self-driven and organized, recent Housekeeping Manager with comprehensive skills in hospitality, guest management, associate development and coaching. Known as an energetic leader who brings a positive, collaborative leadership style and consistent attention to employee engagement to build highly effective departments. Holds and promotes within the team a relentless focus on customer satisfaction and meeting/exceeding objectives ahead of schedule. Accomplishments: • Increased Associate Engagement Score from 80% to 92% through sound management, daily recognition of good work, addressing needs and concerns early, and providing resources, such as a training room for the department.• Created a seamless process to store and track lost-and-found items, ensuring that lost items were quickly returned to their owner.• Reduced accidents by 15% vs. prior year by creating plans and inspection methods throughout the building that ensured that all potential hazard conditions were identified and remedied. • Consistently exceeded revenue expectations by focusing on productivity.• Helped reduce labor costs by implementing a standard procedure for conducting linen inventoryExpertise: Diversity and Inclusion, Foundations of Leadership, Principles of Management, Personal Financial Planning, Laundry Services, Principles and Practices of Dry Cleaning, Contract and Lease Negotiations, Safety and Building Code Compliance, Action Plan Development and Execution