Main responsibilities:- research for customer leads using the internet and other tools- cold calling and prospecting of customers to advertise the value-added that Smith has to offer- negotiation of price with customers and keeping up with market trends- liaise with purchasing team to stay informed of current inventory- relationship building and full account management- qualifying leads and requirements from customers

A key member of the CSM team, managing 10-20 large enterprise customers. Highly focused on building long lasting relationships through regular success plan reviews and QBRs. Assisted clients with product and services adoption whilst acting as their advocate and main point of contact for both escalations and renewal conversations.Main responsibilities: - Developing healthy, long-lasting relationships- Acting as the customer's advocate, building trust and ensuring… Show more A key member of the CSM team, managing 10-20 large enterprise customers. Highly focused on building long lasting relationships through regular success plan reviews and QBRs. Assisted clients with product and services adoption whilst acting as their advocate and main point of contact for both escalations and renewal conversations.Main responsibilities: - Developing healthy, long-lasting relationships- Acting as the customer's advocate, building trust and ensuring transparency- Onboarding new accounts/clients- Encouraging customers to upgrade their products/services and keeping them up to date with upcoming releases- Managing churn- Driving account expansion- Creating and driving Success Plans for at-risk clients Show less

Main responsibilities: - Prioritize incoming escalation requests based on case severity- Distribute escalated issues to appropriate support teams- Ensure timely updates are provided - When required, provide first response to ensure SLTs are completed- Act as a liaison between customers, technical support and the customer success team - Monitor and manage escalations through their life cycle to ensure timely completion- Provide daily and weekly reports of total number… Show more Main responsibilities: - Prioritize incoming escalation requests based on case severity- Distribute escalated issues to appropriate support teams- Ensure timely updates are provided - When required, provide first response to ensure SLTs are completed- Act as a liaison between customers, technical support and the customer success team - Monitor and manage escalations through their life cycle to ensure timely completion- Provide daily and weekly reports of total number of escalations and root cause- Establish and maintain good internal and external relationships Show less

Main responsibilities:- Answering inbound calls from Enterprise customers;- Opening tickets via Salesforce for issues reported;- Properly documenting and troubleshooting issues to resolution or escalating tickets to the correct department;- Using logical thinking and fact-based analysis to get to the root of the customer's issue;- Operating changes and requests on the clients' environments such as: creating user profiles, activating/removing physical devices, making sure… Show more Main responsibilities:- Answering inbound calls from Enterprise customers;- Opening tickets via Salesforce for issues reported;- Properly documenting and troubleshooting issues to resolution or escalating tickets to the correct department;- Using logical thinking and fact-based analysis to get to the root of the customer's issue;- Operating changes and requests on the clients' environments such as: creating user profiles, activating/removing physical devices, making sure that main numbers rings the auto attendant and routes callers to the right employee, updating phone firmware, etc.- Identifying and triaging urgent situations and using processes to minimize the time to resolution and the customer impact;- Capturing, reusing and improving 8x8 knowledge articles to promote self service;- Continously learning and maintaining a strong knowledge of 8x8 products, services and processes. Show less

The call center offers a wide array of services: leasing, maintenance, portal and billing support to multiple propert management companies across the US. Support is offered via calls, e-mails and chats.Responsibilities:- handling incoming interactions: calls, e-mails, chats based on a weekly schedule;- multi-tasking e-mail and chat interactions;- documenting issues reported by customers and asking the correct probing questions to get a better understanding of the issue;-… Show more The call center offers a wide array of services: leasing, maintenance, portal and billing support to multiple propert management companies across the US. Support is offered via calls, e-mails and chats.Responsibilities:- handling incoming interactions: calls, e-mails, chats based on a weekly schedule;- multi-tasking e-mail and chat interactions;- documenting issues reported by customers and asking the correct probing questions to get a better understanding of the issue;- analyzing and assigning the correct priority level by following guidelines set by every company the call center offers services to;- assisting users with retrieving access to their online portals so they may make their monthly rent/bill payments;- offering assistance to customers inquiring about how their utilities statements are calculated;- processing payments;- creating and documenting prospect profiles for people looking to rent a specific apartment/ house;- presenting amenities of rental homes and creating value so that prospects book viewing appointments;The job involved attention to details, soft skills, a high level of empathy and communication skills. Show less