Ramona H. Email & Phone Number

United Kingdom

London, England, United Kingdom

Overall responsibility for managing 10+ strong women-led agency specialising in Transcreation and Cultural Consultancy. • Leading overall operations and financials of the business day-to-day • Supporting CEO with financials and growth strategy • Overseeing and driving adoption of client team transformation effort and providing mentorship to managers • Developing and implementing yearly business development initiatives to ensure continued growth • Auditing and transforming service offering through efficiencies and innovation, audit of tools and establishing a roadmap for technology • Overall responsibility for line management and Learning & Development framework within the business • Leading thought leadership initiatives alongside CEO for DE&I as well as CSR in marketing for brands

London, United Kingdom

Global leadership of language services department managing 200+ Transcreation Account Managers, as well as global delivery shared services such as Talent Management, Localisation Engineering and Quality Assurance. Driving adoption of global copy content strategy through three regional hubs (London, New York and Singapore) and setting up a 30+ strong offshore team for language services in Chennai, India. Overall responsibility for delivery of high-quality local assets across all media channels, adding efficiencies and providing faster time-to-market solutions. Lead language services provider within the WPP group, reporting into Hogarth Global CEO and Chief Production Officer.KEY ACHIEVEMENTSSetting up and successfully running a team of 30+ Language Services professionals out of Hogarth’s Global Delivery Centre in Chennai, India. Leading business case, strategy and hiring to provide clients with long-term cost efficiencies while maintaining high quality deliverables and adding value to other existing hubs across the globe by enabling 24/5 support. Winning largest language services only client by being awarded all language support to the IOC during the Olympics and Paralympics 2021 and beyond.

London, United Kingdom

EMEA Operational Lead of a team of 25+ Transcreation Account Managers responsible for delivering marketing communications across all sectors and languages. Focus on establishing quality framework and regulatory training on all highly-regulated accounts. Working closely with the UK MD and Global CEO across board. • Setting up and evaluating teams for new and existing clients to ensure best quality and service delivered • Implementing best practices across all teams and training for all client-facing employees in the language service department • Trouble-shooting and subsequent establishing of CAPA processes • Consistent auditing and improving of workflows to achieve efficiencies and financial savingsKEY ACHIEVEMENTSuccessfully set up and managed a team and a pool of 250+ writers to work on delivering 150k playlist descriptions for 18 markets within 16 weeks for the world’s largest music streaming service. $3m billings in four months with a 55% net profit. Subsequently gained sustained work worth $6m annually as well as other business thanks to internal client recommendations following successful initial projects.

London, United Kingdom

Headed up the pharmaceutical teams within Hogarth producing compliant marketing materials and supporting clients with Hogarth-built approval systems. Responsible for implementation of business goals and continuous training and expansion of teams; defining of best practices and implementation thereof. Increased involvement in client pitches and extended line management.KEY ACHIEVEMENTSuccessful on-boarding and training of new business units of largest pharmaceutical clientcovering 15 new brands across 16 markets, thus increasing revenue for the team.

Leading a team of Transcreation Account Managers to ensure highest quality translations and transcreations in the pharmaceutical sector. Responsible for induction and training as well as continuous supervision and trouble-shooting.Part of the team setting up our team's buddy scheme.KEY ACHIEVEMENTSMentoring and training several team members to help them grow in skills and further their career achieving one of the highest rate of retained employees for an account of this size within the company. Made Hogarth Pfizer Switzerland's agency on record for all language needs in addition to globally issued work through leveraging asset library and translation tools to provide financial efficiencies compared to their local agencies. Supported other team members to do the same for the markets they looked after.

* First contact for clients* Responsible for budgets, negotiating timelines, quality control* Leading, coordinating a team of up to 5 people* Regular assessments with clients* Account management system administrator and developer (Encode)

* Comprehensive database management and migration to SAP R3* Extensive system testing and monitoring* Setting up and conducting of end user training* Writing of end user manuals

Ma, Translating

I spent my third year (2002-2003) in London, studying Business, Economics, English Literature and French.

Education record

Education record

Education record

Education record