Ramona H. Email & Phone Number

United Kingdom

London, England, United Kingdom

• Overall responsibility for managing 10+ strong women-led agency specialising in Transcreation and Cultural Consultancy.
• Leading overall operations and financials of the business day-to-day
• Supporting CEO with financials and growth strategy
• Overseeing and driving adoption of client team transformation effort and providing mentorship to managers
• Developing and implementing yearly business development initiatives to ensure continued growth
• Auditing and transforming service offering through efficiencies and innovation, audit of tools and establishing a roadmap for technology

London, United Kingdom

Global leadership of language services department managing 200+ Transcreation Account Managers, as well as global delivery shared services such as Talent Management, Localisation Engineering and Quality Assurance. Driving adoption of global copy content strategy through three regional hubs (London, New York and Singapore) and setting up a 30+ strong.

London, United Kingdom

• EMEA Operational Lead of a team of 25+ Transcreation Account Managers responsible for delivering marketing communications across all sectors and languages. Focus on establishing quality framework and regulatory.
• Setting up and evaluating teams for new and existing clients to ensure best quality and service delivered
• Implementing best practices across all teams and training for all client-facing employees in the language service department
• Trouble-shooting and subsequent establishing of CAPA processes
• Consistent auditing and improving of workflows to achieve efficiencies and financial savingsKEY ACHIEVEMENTSuccessfully set up and managed a team and a pool of 250+ writers to work on delivering 150k playlist.

London, United Kingdom

Headed up the pharmaceutical teams within Hogarth producing compliant marketing materials and supporting clients with Hogarth-built approval systems. Responsible for implementation of business goals and continuous training and expansion of teams; defining of best practices and implementation thereof. Increased involvement in client pitches and extended.

Leading a team of Transcreation Account Managers to ensure highest quality translations and transcreations in the pharmaceutical sector. Responsible for induction and training as well as continuous supervision and trouble-shooting.Part of the team setting up our team's buddy scheme.KEY ACHIEVEMENTSMentoring and training several team members to help them.

* First contact for clients* Responsible for budgets, negotiating timelines, quality control* Leading, coordinating a team of up to 5 people* Regular assessments with clients* Account management system administrator and developer (Encode)

* Comprehensive database management and migration to SAP R3* Extensive system testing and monitoring* Setting up and conducting of end user training* Writing of end user manuals

Ma, Translating

I spent my third year (2002-2003) in London, studying Business, Economics, English Literature and French.

Education record

Education record

Education record

Education record