Ramona (Ann) Craft Email & Phone Number

Tampa/St. Petersburg, Florida Area

UPMC employs 48,000 a major health care facilities in western Pennsylvania. Accountable for writing reports and the creating clinical interfaces programming for the EPIC Electronic Medical Record in HL7 format using Bridges, Chronicles, and Cache.Key Achievements:• Interface configuration and programming of transcriptions.• Interface configuration and programming of results.

A manufacturing and parts packaging firm contracting for General Motors employing 300. Accountable for creating documentation, file layouts and program flow diagrams for the current programs through source code and the debugger. Monitored programs and a UNIX system for errors and corrected. Implemented modifications as requested and made suggestions as to where improvements could be made.Key Achievements:Implemented an electronic avenue to replace the manual entry of invoicing, reducing the accounting staff by three full time employees.Automated the manual entry of accounts receivables payments from General Motors and Delphi.Replaced the manual problem reporting and request for enhancement processing with an MUMPS application.Automated the shipments possessing to match what General Motors system for invoicing purposesCreated a set of MUMPS programs to import external data then processed for invoicing and customer payment receipts, a savings of $90,000 and eliminating five full time employees.Created forecasting reports for ordering purposesLaunched a new application for a new line of business where sequence orders and bill of materials where received from General Motors, producing pick slips based on the customer's bill of materials, shipping bill of ladings, invoicing and payments, saving company more than $200,000 in hardware and software.

* Help Desk supporter, problem solver, installed, maintained and repaired hardware and software issues for 76 physicians’ offices and 3 corporate facilities over a 500-node Ethernet LAN/WAN/DMZ/VPN network of AIX, Windows NT, 2000, Novell, Citrix, and Sun (Gauntlet Firewall) servers.* Systemized departmental standards, policy and procedures for computer and phone systems, this includes support, installations, cabling, preventative maintenance, troubleshooting guides, and repairs.* Streamlined standards for producing quarterly reports to upper management for response time, server and network downtimes, number of support requests, completed and outstanding, and status of yearly goals* Supervised five technicians.Participated on Tenure, Policy and Procedure, Employee of the Month, and Customer Culture committees.* Served as Employee of the MonthAccomplishments:* Created and implemented company standards, policy and procedures for computer, phone systems, installations, cabling, preventative maintenance, and troubleshooting guides.* Saving company more than $60,000 in staffing, overtime, and travel expenses by implemented remote control software to control remote PC’s for installing clients, and updating software* Designed, configured, and installed a network of physician scheduling, patient accounting mainframe, EDI transmissions to insurance vendors, and office automation, email and internet for 3 corporate and 76 physician offices.

A physician organization for hospital and private physicians, employing 250 that maintained staffing, training, computer systems and insurance contracting for the group physicians. Accountable for Help Desk assignments to five technicians, maintained and repaired hardware and software issues for 76 physicians' offices and 3 corporate facilities over a 500-node Ethernet LAN/WAN/DMZ network of AIX, Windows NT, 2000, Novell, Citrix, and Sun (Gauntlet Firewall) servers.Key Achievements:Honored as Employee of the Month Saved company more than $60,000 in staffing, overtime, and travel expenses by implemented remote control software to control remote PC's for installing clients, and updating software.Designed standards for bring new physicians offices onto the intranetwork.Created departmental and company standards, policy and procedures for computer and phone systems, this includes support, installations, cabling, preventative maintenance, troubleshooting guides, and repairs.Created standards for producing quarterly reports to upper management for response time, server and network downtimes, support issues and timelines, and status of yearly goals.Designed, configured, and installed a network of physician scheduling, patient accounting mainframe, HL7 formatted EDI transmissions to insurance vendors, and office automation, email and internet for 3 corporate and 76 physician offices

veterans that employing 450, accountable for the support desk, creating, monitoring, and maintaining user accounts, installing and maintained software and hardware for a 300-node LAN/WAN. Installed, patched, created reporting/modifications for all and my assigned Veterans Health Information Systems and Technology Architecture (VistA) packages: VA Fileman, Kernel, Voluntary Service v 4.2, Purchasing (IFCAP) v 5.1, Nutritional and Food Service v 5.5, Incident Reporting.Key Achievements:Wrote training manuals and instructed end users on office automation applications.Streamlined user request forms

Programmer using MUMPS "M" (Massachusetts General Hospital Utility Multi-Programming System) language* Programmer, instructor and support desk for an acute care medical center over a 300-node LAN/WAN.* Supported the network, cabling, and diagnosed problems, for personal computers and servers.* Wrote training manuals and instructed end users on office automation applications.* VISTA packages: VA Fileman, Kernel, Voluntary Service v 4.2, Purchasing (IFCAP) v 5.1, Nutritional and Food Service v 5.5, Incident Reporting* Installed, patched, created reporting/modifications for all applications under VISTA.* Wrote training manuals and trained end users for office automation applications.* Supported MUMPS package updates and installs on Digital PDP-11 and 80486 M servers.* Packages supported: Fileman, Ames/Mers, Quality Assurance, Medical Records, Patient Accounting, Dietary (Food Services), and Physician Assistance.

Bs, Computer Science

Activities and Societies: None

Associate, Data Processing

Activities and Societies: None

Dipolma, Business