Ramona Vincent Ereso Email & Phone Number

Philippines

New York, New York, United States

Full-time Executive Assistant at Abacum Inc’s Founders OfficeMy role is all about making sure things get done—efficiently and effectively. I’m responsible for inbox management, calendar coordination, and organizing meetings and travels, often across different time zones and tight schedules.I also work directly with the Chief of Staff, providing ad hoc support to revenue and pipeline generation, go-to market and recruitment initiatives, among others. My goal is simple: keep the executives’ day-to-day running smoothly so they can focus on growing the business.

Makati, National Capital Region, Philippines

CloudSwyft provides off-the-shelf virtual labs for the education sector accessible via cloud platformsAs Chief of Staff to the CEO, I collaborate closely to develop and execute global sales and partnership initiatives, ensuring alignment with go-to-market strategies. I act as a mediator to address and resolve problems, disputes, and issues proactively, minimizing escalations to the CEO. Cultivating strategic alliances with cloud and software providers, I provide collaboration, best practices, and historical context.I ensure the implementation of action points from executive, OKR, key, or incident meetings. Additionally, I manage special projects, ensuring timely completion while upholding executive decisions and guidelines, partner with Product and Engineering teams to establish standardized and scalable roadmapping processes, facilitating smooth rollout across all product areas.

New York, United States

As a Recruitment Coordinator, I streamlined hiring processes by coordinating with multiple managers across departments. I provided support for evergreen roles at iHeartMedia, scheduling interviews and handling last-minute changes, prepared offer letters, posted job openings, and collaborated with executive assistants for C-level meetings. I maintained the applicant tracking system and delivered regular progress reports to stakeholders.

Greater New York City Area

As the Customer Support Lead, I collaborated with multiple internal teams to support the successful launch of Girls Who Code Clubs and Summer Immersion Programs across the US. I managed student applications and stipend applications, ensuring a smooth and efficient process. Additionally, I improved the help desk's first-reply time and reduced the ticket backlog, resulting in a more streamlined customer support experience. Moreover, I facilitated the training and onboarding of new hires to establish a solid customer care team. Throughout these experiences, I also assisted in creating knowledge base content to improve internal documentation and support resources.

Baguio City, Philippines