• Responsible for building relationships and enriching lives while providing F&B Star service to members/guests ensuring satisfaction while on golf course or designated areas• Provide timely coverage of course(s) by anticipating visiting each group every 4-5 holes and maintaining communication to ensure adequate coverage• Restock cart with necessities and supplies before and after servicing the course• Responsible for operating the vehicle within guidelines, policies and procedure and ensuring proper safety to avoid accidents

greet and hosts guests in hitting bays by providing best in class service and hospitality; prepare assigned floor for the day - set tables and couches to be presentable, prepare noncarbonated beverages, retrieve cups and silverware, roll serving utensils as required; expert knowledge in technical side of work - effectively explain the menu, make suggestions, upsell; ability to serve with outstanding attention to detail by talking, seeing and listening; make guests feel welcome and at home - engage with them, introduce them to new food and beverage options, create excitement, determine their needs; keep bays clear of discarded items; work with teammates to ensure guests are cared for and generally make sure their visit is memorable; meet sales goals to achieve results by overcoming rejection, build relationships, initiate buzz; enthusiastically provide information of upcoming events; represent company in professional manner; effectively enter in meal orders at POS and collect payments; follow up after drink and/or food order have arrived; monitor bay vacancies and time left prior to becoming available; manage guests' visit from almost start to finish; organize and multi- task responsibilities to ensure guests' needs are met in a timely manner; stand for long periods of time with frequent interruptions and exposed to outside elements; lift, carry and move objects over 5 pounds; as marketing champion attend and assist in the coordination and organization of activities and outings; attend and participate in training as needed; complete follow ups, thank you notes and gift certificates

Prepare daily documents to assist doctors and hygienists for their day; hospitable when greeting patients upon check in and check out; confirm appointments in Dentrix and through Smile Reminder program; utilize Smile Reminder program to market current in-office promotions and track success; communicate to doctors and hygienists when their appointments are in-house or running late; verify insurance and update in system as needed; create and maintain current patient and family files; scan essential paperwork and all documentation; present and effectively explain to all patients treatment plans; schedule new and existing patients; answer questions pertaining to billing and other inquiries; answer multi-line phone; work insurance aging report and collection manager; investigate purchase options for workplace materials and order monthly; print and fax mutual patient information to referred offices; send claims electronically and through mail; check voicemail and emails then respond as necessary; communicate with patients to tactfully resolve any discrepancies they may encounter while maintaining a cheerful and pleasant demeanor; run checks electronically through Wells Fargo for deposit only; set payment arrangements for in house financing and track future payments; schedule office visits to daily and monthly production; process payments over phone; enter insurance payments and mailed in checks; assist office in achieving "Best Month Ever" for two months and acquire bonuses - this was through scheduling to production and ensuring collections was at 100% and that DSO was no more than 30 days; build great rapport with new and existing patients; strong organization skills, use of time management, exceptional multitasking skills, teamwork, effective communication; attend and participate in trainings both on site and off; sit for long periods of time with frequent interruptions; provide professional level of administrative support, logistics and confidentiality

As part of the grants management team, review grant submission documents received; investigate purchase options for workplace materials and supplies; maintain administrative and research files for Assistant Dean; Locate necessary documents for the progression of Research Program; aid in coordinating travel arrangements for Assistant Dean; manage Assistant Dean's calendar through Outlook; prepare funding spreadsheet and manage data base utilizing Excel; convert documents to PDF files; greet students, teachers and vendors who are meeting with Assistant Dean then offer a beverage while they wait; save incoming publications to send to Dropbox cloud file for future viewing; make preparation of meetings and arrange for catering - which include downloading/printing documentations to be copied, reserving room, speak with eatery to approve order and delivery time; correspond with all Research students and advisors to inform of upcoming deadlines and documents needed; accept year end research projects from students; liaison between different HSC departments for meetings and trainings; promptly answer phone and direct caller to appropriate individual or department; consolidate office supply cabinets; provide professional level administrative support, logistics and confidentiality

Immediately answer all incoming calls; provide superior customer service while troubleshooting service issues; provide technical support; schedule field technician dispatches for installations and repairs as required; update customer information for pending orders once account is verified; navigate through several programs to effectively address service issues; exceed weekly and monthly statistic goals; adhere to ongoing changes in policies and apply promptly to upcoming service calls; attend weekly meeting to ensure the best customer satisfaction; work with other departments to resolve customer issues; communicate with other departments through Outlook and smart chat to exchange information on the current problem the customer is having; follow up with customers to ensure service quality issues have been resolved; advise customer of area network outages and upcoming program changes that may interrupt service; upgrade internet, telephone and/or television packages by informing of current promotions; inform customers of available upgrades for their area to utilize; remote in to customers' computer for resolutions on subjects ranging from email to software; maintain database of cases created *was part of mass layoff*

greet, register and check guests in/out of the hotel in hospitable manner; input and retrieve information for reservation from the computer system; provide welcome packet after check-in and ensure each guest knows location of room; prepare room packets daily for Hilton Honors guests which included a breakfast and drink coupon, depending on the honor level; use the point-of-sale system during check out to cover expenses accrued during stay; demonstrate a thorough knowledge of hotel information as well as local area; use techniques to promote hotel services and facilities to maximize room occupancy; respond to guest inquiries/requests and resolve issues in a friendly and efficient manner; deliver exceptional guest experiences; operate with a sense of urgency and discipline; communicate with shuttle for guest transportation, provide temporary luggage storage for late checks; answer front desk phones in a timely manner

receive merchandise from vendors, conduct inventory and distribute as required in necessary positions; organize and process items for circulation to other store locations; recover fitting rooms and sales floor throughout the shift, along when the close of business comes; provide alternate sizes and colors sought after clientele who are trying on the fashion selections; plan and execute promotional events; qualify customers for in store credit card; collect and process transactions to reconcile credit account; setup sales floor with appropriate marketing signs and displays for approaching sales/promotions according to forecasted sales report; execute purchase, return and exchange transactions at point of sale; warmly greet each customer upon entering the store; inform all patrons of present promotions and sales; assist clientele in locating certain articles either in store or an alternative location; present various selections when particular items are not available; modify merchandise on mannequins; display accessories on merchandise to compliment purchase; engage with patrons to elevate shopping experience which provides for superior customer service. *I was able to work at the store when I moved back from Houston, TX due to noteworthy rapport*

Answer multi-line phones; prepare folders and documents for unit and Regional meetings; compose emails in Outlook for client resolution; coordinate interview times with employee candidates to schedule, provide necessary preparations for interviews, perform inquiries on clients' cases when requested; open, sort, date and distribute all mail to appropriate departments and individuals; manage calendars for supervisor and all employees in unit; sort, file, retrieve and purge biweekly and monthly statistical reports; maintain database of open and recently closed out children's Medicaid cases; sustain office supplies, submit requisitions and distribute as needed; monitor employee leave; assist in Ninos Sanos program; coordinate travel arrangements for supervisor and provide itinerary; work with Volunteer Coordinator to set up in house fund-raisers, prepare correspondences that require signature, maintain personnel files, provide professional level of administrative support, customer service and confidentiality *Volunteered at local office for 3 months prior to becoming employed*