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Let's face it, adopting a new software can be a challenge, and the transition often leads to a loss of productivity, unwanted confusion, and frustration. However, the switch between old and new systems does not need not be chaotic and with the right CSM, you will be able to manage and navigate change without sacrificing efficiency or revenue. By analyzing your needs and anticipating learning gaps, I provide success roadmaps to make sure teams are able to smoothly transition to a new system. With customized onboarding and training, we'll be able to ensure that you don't lose momentum, and can unleash the full potential of your newly adopted platform from day one!Areas of Expertise Include:►Success Roadmaps►Onboarding Timelines►Implementation Strategy►Product Training►Professional Development►Technical Support►Expansion and Up-sellsIf you are ready to switch to a new system without skipping a beat, contact me at ramon.giron.melendez@gmail.com to start planning your next step!
Radicle Health
View- Website:
- radicle-health.com
- Employees:
- 117
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Customer Success ManagerRadicle HealthChelsea, Ma, Us
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Customer Success Manager IiQuorum Mar 2022 - PresentWashington, District Of Columbia, Us►Manage a portfolio valued at over $2.2 million ensuring a consistent cadence of communication with customers regarding their adoption trends, sentiment, and obstacles towards renewing -
Customer Success ManagerQuorum Jun 2020 - Mar 2022Washington, District Of Columbia, Us►Manage a portfolio valued at over $1,000,000, ensuring a consistent cadence of communication with customers regarding their adoption trends, sentiment, and opportunities for deeper engagement with the software► Assess initial client business objectives and key business challenges, developing success roadmaps that guarantee ROI within days of software implementation► Supervise the onboarding journey of new clients, as well as provide unlimited CSM training and consultation for existing clients, guiding corporate teams to intimately weave Quorum into their everyday workflows► Act as a client liaison, connecting customers to the appropriate engineering resources, accounting contacts, and data security teams as needed► Participate in Quorum technical configurations for implementation► Assist with revenue recognition and invoicing processes
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Customer Support SpecialistFranconnect May 2019 - Apr 2020Herndon, Virginia, Us► Consulted on business needs, coaching clients on how to best harness the platform to meet strategic business goals► Trained clients on how to use the platform to organize their internal teams, maximize ROI, and automate daily workflows► Diagnosed complex technical requests, managing customer expectations by providing status updates on diagnosed bugs and routinely tracking their systems on the back-end for unusual behavior► Logged all incoming incidents reported via emailed or phone, as well as recording all action taken to resolve client requests► Responded to incident and request escalations from the Help Desk and provided technical assistance to end users► Reviewed and improved knowledge of internal processes, applications, and reporting tools.► Published and edited FAQ articles to improve the user experience and expand user product knowledge► Assisted in product testing and quality assurance -
Bilingual Enterprise Support SpecialistLevelup Jan 2018 - Apr 2019Boston, Ma, Us► Focused on creating strategic implementation plans to ensure a successful customer experience for businesses and users► Identified and supported customer needs via email and phone calls to increase product usage, customer engagement, and troubleshoot technical issues as they arose►Tracked and documented customer requests while adhering to company protocol►Worked with leadership and product teams to identify process improvements and resolve customer facing issues►Tested new product releases and relayed satisfaction feedback to improve product usability -
Technical Implementation SpecialistAmplify Sep 2017 - Nov 2017Brooklyn, Ny, Us► Managed the onboarding of Amplify’s digital curriculum products in middle schools nationwide► Supervised IT personnel, school personnel, and Amplify staff implementation responsibilities, ensuring all stakeholders met their designated timelines► Trained new customers on how to navigate pending organizational changes and walked them through risk management to avoid loss of productivity► Tracked and communicated project scope, metrics, status updates, and risks to all stake-holders, reporting project progress to senior management daily►Worked alongside cross-functional teams, identifying and sharing best practices -
Client Services RepresentativeFoundation Medicine Mar 2017 - May 2017Boston, Massachusetts, Us► Provided education, guidance, and support to doctors, nurses, and patients regarding the best use of the company's medical devices and services.► Managed high volumes of client-facing interactions and established strong rapport with healthcare professionals and customers► Navigated 6-8 Customer Relationship Management systems, coordinating and collaborating with various departments to complete pending projects and reach customer satisfaction milestones -
Unido Conference PlannerUnited Nations Apr 2016 - Jun 2016New York, Ny, Us► Developed and designed conference training workshops to foster regional economic development that met the 2030 UN SDG's► Compiled an economic and political history of the One-Belt-One-Road, consulting the latest academic research on its strategic engineering, market revitalization efforts, and regional financial development goals► Managed conference logistics and operations, designing floor plans, tracking billing, inventory, and vendors► Developed marketing materials with the in-house graphic design team, targeting an expected audience of 2000-3000► Drafted meeting notes, supporting meeting documents, and schedules -
Ela Curriculum Implementation SpecialistAmplify Sep 2014 - Sep 2015Brooklyn, Ny, Us► Coached ELA teachers as they adopted new curriculum and implemented new classroom teaching techniques► Coordinated with Information Technology departments to ensure proper technical infrastructure was implemented and crucial classroom equipment was setup for first day operations► Provided training on how to create blended learning environments, incorporating both new technology and traditional pedagogical content delivery methods► Developed, designed, and improved corporate training material content and presentations► Informed senior management of curriculum adoption progress► Secured 100% retention rate for all visited districts► Achieved a 75% increase in additional product sales► Travelled on-demand nation-wide to deliver training as needed
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Curriculum Trainer, Lead Teacher, Senior CounselorSummer Ink May 2006 - Aug 2014Needham, Ma, Us► Led on-boarding training for new staff, delivered curriculum training for returning employees, and taught daily pedagogical coaching sessions for writing counselors► Created weekly ELA learning goals and objectives that advanced skill proficiency by 90%► Oversaw and delivered ELA lesson plans, increasing student productivity by 80%► Wrote student reports communicating academic progress, while highlighting creative exemplary work ► Managed and drafted daily operations and logistics for "camp A" (early middle school camp)► Designed on-boarding tutorials for new staff and training for employees
Ramon Giron Skills
Ramon Giron Education Details
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Columbia UniversityHistory -
University Of ViennaInternational/Global Studies
Frequently Asked Questions about Ramon Giron
What company does Ramon Giron work for?
Ramon Giron works for Radicle Health
What is Ramon Giron's role at the current company?
Ramon Giron's current role is Customer Success Manager.
What is Ramon Giron's email address?
Ramon Giron's email address is ra****@****ail.com
What schools did Ramon Giron attend?
Ramon Giron attended Columbia University, University Of Vienna.
What skills is Ramon Giron known for?
Ramon Giron has skills like Program Development, Project Implementation, Educational Technology, Editing, Project Management, Implementation Specialist, Technology Integration, Software Implementation, Strategic Consulting, Technical Training, Implementation Consultant, Curriculum Training.
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