Maintain continuous and responsive communication with stakeholders, promptly addressing their feedback and concerns.Collaborate with law enforcement to promote the LEAD program, identify eligible candidates, and build alliances to enhance program effectiveness.Engage with community members to raise awareness about the LEAD program.Coordinate with prosecuting attorneys for legal coordination within the LEAD program.Meet regularly with local business owners to address public safety concerns and tailor intervention strategies.Organize and oversee meetings and activities, prepare agendas and ensure accurate record keeping.

Served on the leadership team for a staff 50+, providing temporary lodging based support at four CoLEAD facilities.Managed participant case assignments coordinated care, and follow-up services.Oversaw care coordination activities for co-enrolled LEAD/Co-LEAD participants in collaboration with REACH LEAD case managers.Facilitated monthly meetings between the Seattle City Attorney's Office, King County Prosecutor's Office, and CoLEAD staff on behalf of LEAD participants and ensured regular communication between case managers and prosecutors.Coordinated training in legal system processes for case managers.Supported the development of policies for staff, facilities, and participants.Supervised Shift Leads and Outreach Responder staff, managed program expenses and oversaw performance management.Onboarded and trained new staff on CoLEAD processes and care standards.

Supervised and mentored outreach responders, provided guidance on duties and ensured participant-centered services.Coordinated with hotel staff, legal system staff, and other social services providers.Worked closely with the leadership team to ensure responsive, appropriate, and participant centered services. Implemented motivational interviewing techniques, harm reduction strategies, and trauma-informed care.

Prioritized field response, de-escalation, and referrals to crisis systems.Coordinated access to essential services, including food, healthcare, and housing stabilization.Conducted intake evaluations and assessed participants' needs.Advocated for client access to community resources and services.Maintained collaborative relationships with various social services organizations.