Ramonito Ridenour Email & Phone Number

St Petersburg, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa, Florida

• Designed and implemented processes and procedures for newly created department
• Led and mentored a team performing platform conversions from beginning to end
• Collaborated with internal and external teams to streamline operational procedures
• Documented conversion statistics and disseminated to management on a predefined basis
• Delivered constant communication to relevant business units within the company
• Analyzed issues and trends related to conversions and determined mitigation steps

Owings Mills, MD 21117

• Directed and managed all operational activities within the Tier 2 Support departmental teams
• Developed, trained, motivated, mentored, and coached team members to ensure quality service
• Provided daily leadership, guidance, and direction for Level 2 Support teams worldwide
• Participated in incident, problem management, and root cause analysis of POS systems
• Assisted with the interviewing and hiring process on Tier 1 and Tier 2 departments
• Delivered constant communication to relevant business units within the company

Owings Mills, MD 21117

• Provided subject matter expert support and identified any discrepancies
• Educated and trained both peers and customers with multiple systems
• Acted as the lead during any assigned projects from management
• Maintained excellent performance during pressure situations
• Coordinated weekly meetings on a team and individual basis
• Delegate daily tasks from multiple workflows

Owings Mills, MD 21117

• Received and resolved escalations from various workflows on multiple POS platforms
• Investigated, reviewed, troubleshot, and achieved a resolution to client concerns
• Learned and implemented new programs and technologies

Owings Mills, MD 21117

• Provided troubleshooting support and training on various POS platforms
• Evaluated and solved client issues while documenting applicable notes
• Delivered exceptional Level 1 customer service to ensure satisfaction

Baltimore, MD 21229

• Identified, discussed, and interpreted requirements based on consumer needs
• Tasked with installing materials on commercial and residential properties
• Followed up with clients and reinforced positive company image

• Analyzed, set, and maintained priorities to accomplish tasks efficiently and effectively
• Mentored and trained company personnel

Associate'S Degree, Computer Networking Systems

High School Diploma, Engineering

Activities and Societies: Baseball, Football, Wrestling, Lacrosse