Ramonito Ridenour Email & Phone Number

St Petersburg, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa, Florida

• Designed and implemented processes and procedures for newly created department• Led and mentored a team performing platform conversions from beginning to end• Collaborated with internal and external teams to streamline operational procedures • Documented conversion statistics and disseminated to management on a predefined basis • Delivered constant communication to relevant business units within the company • Analyzed issues and trends related to conversions and determined mitigation steps • Managed changing priorities and multiple simultaneous conversions • Served as an escalation path and resolve issues as needed• Regularly performed one on one meetings with team members • Prepared and reviewed monthly performance evaluations• Rewarded and provided growth feedback• Delegated daily tasks from multiple workflows• Tasked with the interviewing and hiring process

Owings Mills, Md 21117

• Directed and managed all operational activities within the Tier 2 Support departmental teams• Developed, trained, motivated, mentored, and coached team members to ensure quality service • Provided daily leadership, guidance, and direction for Level 2 Support teams worldwide• Participated in incident, problem management, and root cause analysis of POS systems • Assisted with the interviewing and hiring process on Tier 1 and Tier 2 departments• Delivered constant communication to relevant business units within the company• Facilitated the migration of operations to multiple worldwide business centers• Organized and produced weekly and monthly reports for upper management • Designed and presented processes and procedures to executive leadership• Resolved problems by researching and working with other departments• Served as a liaison between both internal and external lines of business• Coordinated weekly meetings on both a team and individual basis• Rewarded and provided growth feedback to team members• Acted as a project manager during business initiatives• Created clear and transparent departmental goals• Prepared and reviewed performance evaluations• Delegated daily tasks from multiple workflows

Owings Mills, Md 21117

• Provided subject matter expert support and identified any discrepancies• Educated and trained both peers and customers with multiple systems • Acted as the lead during any assigned projects from management• Maintained excellent performance during pressure situations• Coordinated weekly meetings on a team and individual basis• Delegate daily tasks from multiple workflows• Prepare and review performance evaluations

Owings Mills, Md 21117

• Received and resolved escalations from various workflows on multiple POS platforms• Investigated, reviewed, troubleshot, and achieved a resolution to client concerns • Learned and implemented new programs and technologies

Owings Mills, Md 21117

• Provided troubleshooting support and training on various POS platforms• Evaluated and solved client issues while documenting applicable notes • Delivered exceptional Level 1 customer service to ensure satisfaction

Baltimore, Md 21229

• Identified, discussed, and interpreted requirements based on consumer needs• Tasked with installing materials on commercial and residential properties • Followed up with clients and reinforced positive company image

• Analyzed, set, and maintained priorities to accomplish tasks efficiently and effectively• Mentored and trained company personnel

Associate'S Degree, Computer Networking Systems

High School Diploma, Engineering

Activities and Societies: Baseball, Football, Wrestling, Lacrosse