Ramon Macedo personal email
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Over 15 years of experience in Informational Technology and Support segment. All of this experience years was built in a Multinational Company and in big customers.I have solid knowledge with service management related to delivery,level 2 support and analysis for continuous service improvements, started my technical career working as a service desk at IBM BRAZIL. During these years always worked with focus on results delivery and customer satisfaction.After 12 years working with end user services I started my new position as coordinator for team delivery, in this position I was responsible for supporting the Project Team, SLA´s, Customers and technical Support.Since 2010, I have been working in complex projects for important customers always involved sector retail and development of company. In these projects I had opportunity to control technical team and designing activities normally planing SLA for resolution and fix issue.Along all these years I could build up a lot of experiences and development my skills and career.
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Hardware Technician3LevelDulwich Hill, Nsw, Au -
Técnico De SegurançaGlobal Segurança Oct 2022 - May 2023Lisboa, PortugalInstalação/Configuração/Manutenção de CCTV, Sistema de Incêndio, Sistema de Intrusão, Cabeamento Estruturado. -
Suporte TécnicoBsecurity Feb 2022 - Oct 2022Cascais, Lisbon, PortugalInstalação, configuração e manutenção preventiva para Sistemas de Intrusão e CCTV.Gestão e configuração de CRA para sistema AJAX, INIM e Jablotron.Elaboração de orçamentos e documentos técnicos para o cliente final.
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Técnico De AutomaçãoAt Playland Pty Mar 2020 - Jun 2021Austrália / NswInstalação e configuração de Sistema de áudio e vídeo, automação residencial, instalação de dispositivos para Home Theater, CFTV, Interfone Predial, residencial, Sistema de Alarmes, Access Point, Roteadores, Switches e integração tecnológica.
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Suporte TécnicoProxxi Tecnologia Jan 2017 - Dec 2019São Paulo E Região, BrasilInstalação de Roteadores e Switchs, Manutenção de Computadores, Impressoras, Instalação de Softwares e Sistema Operacional Windows/Linux -
Técnico De Sistemas E ProdutosIbm Jun 2005 - Jan 2017São Paulo E Região, BrasilLider Técnico para projetos de pequeno/médio e grande porte.Atendimento técnico para equipamentos informáticos.Instalação e configuração de Desktop, Notebook, Impressoras, Switches, Router de pequeno e médio porteSuporte nível 2 para plataforma IBM, DELL e LENOVO.Instalação e configuração de sistema operacional Windows (todas as versões).Instalação e configuração pacote office (todas as versões).Elaboração de manuais e procedimentos técnicos.Atendimento HelpDesk para clientes nível 1 e 2.Gestão de SLA
Ramon Macedo Education Details
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Computer Systems Networking And Telecommunications -
Pearson Professional Centers-Sydney, AustraliaInglês -
Wic - Wells International CollegeInformation Technology -
Navitas SchoolCambridge Course
Frequently Asked Questions about Ramon Macedo
What company does Ramon Macedo work for?
Ramon Macedo works for 3level
What is Ramon Macedo's role at the current company?
Ramon Macedo's current role is Hardware Technician.
What is Ramon Macedo's email address?
Ramon Macedo's email address is ra****@****ail.com
What schools did Ramon Macedo attend?
Ramon Macedo attended Faculdade Sumaré, Pearson Professional Centers-Sydney, Australia, Wic - Wells International College, Navitas School.
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Ramon Macedo
Gerente Geral De Agências No Itaú Unibanco L Certificado Cpa-20 L Gestor De Líderes L Liderança De Grandes TimesGoiânia, Go1hotmail.com -
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