Over 15 years of experience in Informational Technology and Support segment. All of this experience years was built in a Multinational Company and in big customers.I have solid knowledge with service management related to delivery,level 2 support and analysis for continuous service improvements, started my technical career working as a service desk at IBM BRAZIL. During these years always worked with focus on results delivery and customer satisfaction.After 12 years working with end user services I started my new position as coordinator for team delivery, in this position I was responsible for supporting the Project Team, SLA´s, Customers and technical Support.Since 2010, I have been working in complex projects for important customers always involved sector retail and development of company. In these projects I had opportunity to control technical team and designing activities normally planing SLA for resolution and fix issue.Along all these years I could build up a lot of experiences and development my skills and career.