Ramon Ortega Email & Phone Number

Berkeley, Ca

Responsible for general store management duties, including staff and customer issues, balancing registers and accounting monetary intake, as well as opening/closing business as needed.

Berkeley, Ca

Responsible for the purchase of bulk used Electronica vinyl at the in-store buy counter, then sorting and pricing the product for in-store and/or online sales, both of which have increased in high-end and rare Electronica vinyl. Consulting with the main buyer for new Electronica vinyl releases, as well as process local and non-local artist product consignments for in-store sales. Biannually, I write reviews of recent music releases in the free, printed "Music We Like" booklet and downloadable PDF via Amoeba.com.

Berkeley, Ca

Management of Berkeley store promotions, including sponsorships and donations, sales and local business relations; working with various record labels, artists, music venues, and festival organizations; managing social media accounts (Twitter/Facebook/Instagram) to maintain the store's branding online and at the physical location. In-store performances require the charge of contact and planning with label/artist, booking of photographer and sound engineer, artist and green-room hosting, post-show management (signings, breakdown, wrap-ups), and email wrap-ups to other brand managers.

Berkeley, Ca

Responsible for the Berkeley store's Facebook, Twitter and Instagram media outlets in order to grow and connect with our customer and artist base. Implemented new strategies for each social network to achieve this growth, including ads, contests, artist outreach, and specialized music sharing. An organic growth of management based on current trends in music, movies, entertainment, and social media developments.

Berkeley, Ca

Responsible for managing a small team of data-entry clerks, the training of new clerks and implementation of new processes. Also, management of content for entry, including selection, pricing, image preparation, listing, and filing; quality assurance of the content and Excel spreadsheets for listed content, as well as tracking and evaluating weekly web sales. Implemented learned streamlining processes to maximize time, evaluating current pipeline, identifying inefficiencies and making appropriate corrections, resulting in increased content and revenue.

Berkeley, Ca

Responsible for the purchase of bulk used Hip Hop vinyl at the in-store buy counter, then sorting and pricing the product for in-store and/or online sales, both of which have increased in high-end and rare Hip Hop vinyl. Consulting with the main buyer for new Hip Hop vinyl releases, as well as process local and non-local artist product consignments for in-store sales. Biannually, I write reviews of recent music releases in the free, printed "Music We Like" booklet and downloadable PDF via Amoeba.com.

Berkeley, Ca

Responsible for maintaining multiple music and movie genre sections on the main floor of the brick-and-mortar store, including restocking and general clean-up, mark-downs, and product processing. Customer assistance in the store and on the phone, and serving as a back-up cashier as needed.

San Francisco, Ca

I served as co-manager of a team of seven catalog staff and two full time encoding clerks for both the online product catalog and encoding departments for a digital media and hard-good fulfillment company. Effectively and fairly dealt with hiring, scheduling, training, disciplinary action and employee reviews and evaluations, I placed a strong emphasis on teamwork and employee accountability.Managing over 50k unique products, including DVD, novelty, and streaming/downloadable content, my duties included pricing, studio/product prioritization, categorization, site images, product copy and quality assurance. Working with a team of engineers, I was responsible for the design and implementation of new product entry and QA workflows to improve website accuracy for site-wide image and copy aesthetics.Also, I managed four separate encoding labs with a combined monthly output of 2000+ digital products, including Windows Media streaming, Windows Media DRM and DivX downloads. Managed and processed acquired 'Video on Demand' content including catalog product record creation, DVD ripping, real-time and simultaneous encoding, vendor management, content prioritization and QA cycles for all digital content.In addition, I was responsible for the creation and implementation of encoding lab workflows and best practice policies to optimize output and maintain organization in a very small physical location, while also managing and executing various site-wide marketing promotions.

San Francisco, Ca

I supervised and trained staff on product entry policies and workflows. Other duties included performing quality assurance tests on daily staff output, which consisted of between 150 and 300 new products. Also, I performed quality assurance tests on daily encoding lab output of digital content - VOD, DivX, DRM – approximately 50 to 100 products.

San Francisco, Ca

I entered media data into a proprietary database, including product description and image scans. Also, I was responsible for the application of occasional bulk product changes in the database via Excel spreadsheets and scripts.

San Francisco, Ca

I answered large quantities of customer emails and phone calls, inputting orders and providing issue resolution, troubleshooting video streaming (VOD), download (DivX/DRM) and site login issues for PC and Mac. I also processed orders, including credit card charges, fraud detection, and the release to the shipping department.