Ramon M. Zanoni Email & Phone Number

Rotterdam, South Holland, Netherlands

Mendix, a Siemens business and the global leader in no-code/low-code application development for the enterprise, is the fastest & easiest low-code platform used by businesses to develop mobile & web apps at scale. Responsibilities:• Leading and developing the Expert Services consulting business in the North (Benelux & Nordics), South (Italy, France & Spain) and RoEA (Rest of Europe and Africa) regions. • Leading a group of talented Business Consultants, Architects and Service Delivery Managers (20 fte) focused on Digital transformation within our Customers• Partnering with the Account Executive and Customer Success teams in driving New Logo and Expansion (Services) business• P&L (bookings, revenue and margin) responsibility & accountability within assigned regions• Implementing structure and processes within the team, laying a solid foundation to allow for continuous growth

Amsterdam Area, Netherlands

• Led Advanced Services Delivery throughout EMEA including South Europe, Germany, Russia and Eastern Europe• Recruited, developed and led an international team of top talented Service Managers, on-site Engineers and Consultants, inspiring them to deliver Customer Excellence• Customer engagement management with executive stakeholders during critical escalations, driving resolution of issues by aligning resources and communication• Identified new Service business and successfully developed proposals, to (up)sell the Services offerings & drive growth• Developed and implemented an EMEA-wide outsourced Services Partner strategy and cultivated strong relationships with preferred Partners in the theatre• P&L Accountability. Focus on bookings/revenue growth, margin and operational efficiency• Close collaboration with regional Sales answering request for proposals (RFPs), preparing forecasts and providing QBR and leadership presentations• Provided actionable input and requirements to the Service Product Marketing teams to improve the existing Services programs and develop new offerings

Amsterdam Area, Netherlands

• Led Professional Services Delivery throughout EMEA, building and managing an international team of Consultants and Project Managers and driving Customer Satisfaction on the projects delivered in the region• Leading the scoping process, building Statement of Work, and presenting the final proposal to Customers in the assigned regions• P&L Accountability. Focus on bookings/revenue growth, margin and operational efficiency

Amsterdam Area, Netherlands

* Responsible for Business Development in the Netherlands* Responsible for project delivery at Key Accounts

Amsterdam Area, Netherlands

* Led global strategic technology planning for international IP services firm Stonehenge Telecom* Designed and implemented new VoIP services and a global IP network in Europe, USA and Asia-Pacific* Responsible for Operational Support team

The Hague Area, Netherlands

* Spearheaded general management, sales, consultancy and business development as owner/MD of Lisman & Zanoni Consulting* Networked extensively, building an impressive client portfolio and advising on IT products, programs and security solutions* Closed deals with clients such as IBM, Fortis Bank & ABN AMRO Bank prior to highly favourable sale to Stonehenge Telecom* Network Design Architect for ABN AMRO and FORTIS Bank

Amsterdam Area, Netherlands

* Excelled in a technical Pre-Sales role for Cisco with a main focus on large Enterprise Customers* Presenting Cisco solutions to potential Customers and delivering Proof of Concepts* Supported and Educated technical consultants within System Integrators

The Hague Area, Netherlands

* Sr. Networking Consultant specialized on Cisco products and solutions.* 3rd line technical support responsibility* Sales support and delivering Proof of Concepts to Customers* Cisco Certified Internetwork Expert #1916

Mba, Strategic Management & Finance

Electives: Cross-Culural Management, Organizational Behaviour&Leadership, Finance, Advanced Corporate Finance, Developing&Managing Human.

Bsc., Datacommunications