Reinaldo Ramos 🏳️‍🌈 Email and Phone Number

• Maintenance of APIs and WEB applications in test and production environments in Python, Node.js and React.js;• Version control and publication;• Creation and Validation of Pull Requests on Github from other developers on the team;• Gathering requirements with users to create and modify features;• Creation of tasks in Jira to develop new features;• Bug fixes;• Database maintenance (MySQL and MongoDB);• Debug code errors;• Correction of errors in Jenkins;• Design of the structure for creating new projects;• Participation in constant meetings for alignment and decisions on technologies to be applied;• Training interns on department processes;• Extraction and ordering of data for management decision making;• Integration of internal tools;Main results:• Identified and fixed more than 1500 bugs;• I found hundreds of opportunities for improvements in the development and design of new features, which allowed ease of use for the user and a minimum gain in operating speed of 22%;• Implemented library validation with Poetry, which allowed the reduction of errors due to divergence in their versions to 0%• Identified and updated packages and libraries with security weaknesses in more than 80% of applications;• Guaranteed Uptime of more than 98% of applications in production, when under my responsibility;• Improved control of logs and jobs, which allowed a reduction in bugs by more than 30%;• I was one of the main responsible for the development of several large-scale functionalities (For use in all Latin America), such as entry and exit control of the organization's buildings, Development of a Ticket control platform, Integration of bots with Workplace , creation of a platform for price projection, purchasing, order controls and governance projects.

Mixed role between internal support and software developer. Mainly focusing on creating automations in Python and improving processes.

- Develop management reports through data extractions via SQL (queries);- Extract, update and publish data in e-commerce API's;- WebService integrations (XML and SOAP/JSON);- Remote application management via Azure servers;- Log extraction for reporting to developers;- Analysis of incidents and bugs reported by users of the ERP system mapped in the "Knowledge Bases- Analysis of incidents and bugs reported by e-builders, who consume the API's of the applications, not mapped in the "Knowledge Bases- Analysis of criticism of electronic invoices billing (Sale, Consignment, import, transfer, exchange, return) in different tax systems, identifying calculation bases (ICMS, IPI, PIS, Cofins), Nature of operation, NCM'S, CFOP's and tax status;- Negotiation of deadlines and report with status and evolution of incidents; - Creation and Updating of procedures in the "Knowledge Bases", both for customers explaining system functionalities and for colleagues about system errors and bugs and their respective solutions;- Configuration of printing services and printers.Main Results: - I created quality process improvements by analyzing customer behavior that allowed for a 37% increase in productivity;- Identified a solution to a problem that prevented access due to digital certificates that affected 100% of the customer base;- Created and updated more than 100 technical instructions that allowed the solution of more than 5000 different cases;- I achieved a customer satisfaction rate of over 99%;- Achieved ticket SLA of over 98%;- Kept the rate of ticket reopenings lower than 0.5%.

- Incident management of internal users; - Installation of digital certificates and cryptographic chain structuring (ITI Standard); - Survey of improvements and bug fixing for internal software; - Participation in the implementation of system migrations and implementations of new features; - Support in biometric collection and documentation for issuing digital certification. Main results:Conducted a survey of technical specifications that allowed the evolution of the biometric collection tool, reducing by 20% the impact of failures generated during the collection and increasing productivity by 17%; Achieved 100% of the rate of solution of services.

- Survey of requirements for bug fixing, improvement and development of the ERP produced by the company. - Responsible for opening and solving 1st and 2nd level calls. - Direct maintenance to relational databases for correction of records. - Survey and registration of tax data for correction of NF-e, NFC-e, SAT, SPED, Sintegra and taxes of users. - Treatment of cases of ombudsman for final solution. - Technical support in all modules of the database management system (ERP) - Elbrus. - Supply of knowledge base for the use of teams and users. - Training application. - Confection of manuals.Main Results: I created technical specifications that allowed the correction of existing functionalities in the tool, allowing the correction of the collection of taxes in the fiscal coupons and the correct generation of SPED; I obtained SLA higher than 95% in the services; I maintained customer satisfaction rate higher than 99%.

- Registration and monitoring of requests and information about the organization; - Investment consulting, products and services; - Support in the installation of applications; - External customer service, providing financial services of control, cancellation, payments, loans, transfers, inquiries, bank account information; - Fulfillment of goals aligned to the organization's strategy. Main Results: - I created technical specifications for development of account and credit card application functionalities that improved the usability and experience level of account holders, reducing by 13% the number of inquiries for information requests.

- Responsible for opening, managing and resolving 1st and 2nd level calls through CA Service DesK Manager tool;- Remote functional ERP support - SAP;- Technical support in database management system - N&L management, Windows, Linux environment and access control through password reset;- Training application;- Participation in deployments for systems migration;- Support to commercial automation systems;- Financial data survey of the organization's units (centers);- Survey of errors for correction and improvement of the system;- Supply of knowledge base for use by teams and users.Main Results:- Maintained SLA higher than 98% in services;- Reduced the infrastructure team Backlog by 35% after identifying patterns and applying solution methodology for the main problems;- Trained technical team to use internal SAP tools, before moving to a new personal project.

- Opening, management and solution of 1st level calls;- Technical support in database management system - N&Lgestão, Windows, Linux environment and access control through password reset;- Support to equipment maintenance (computers, laser printers, fiscal printers);- Support to commercial automation systems;- Financial data survey of the organization's units (centers);- Survey of errors for correction and improvement of the system.

- Cost analysis for material purchase orders; - Direct contact with suppliers for negotiation; - Hiring and dismissal process; - Control of cash flow (checking, withdrawals, deposits, transfer of suitcases); - Management of the team of cashiers (composed of 12 subordinates); - Evaluation and receipt of goods; - Electronic recording of user appointments throughout the unit (store - approximately 75 employees) using the GlobalAntares tool; - Daily financial closing (analysis and comparison of sales data and unit costs to be sent to the sales and fiscal department); - File management; - Conflict resolution with external clients; - Legal representation in lawsuits.