Louise Ramsay Email & Phone Number

Sydney, New South Wales, Australia

Day to day-to-day management of accounts and client relationships within a portfolio. Working with new and existing customers to build strong long-term trusted partner relationships and to create and implement innovative delivery solutions. Leads, owns, and is responsible for the production of proposals or tenders. Leads new business meetings, proposal presentations. Proactively identifies commercial opportunities. Working with wider Planit group to keep up to speed with latest solutions and industry trends. Works with existing customers to provide a long-term strategic view.

Sydney, New South Wales, Australia

Reporting to the General Manager, responsible for coordinating and overseeing staff and client related activities. Working closely with business development, account management, solutions, and staff management functions. Responsible for client resource requirements, and ensuring staff remain engaged. Constantly matching demand for services with supply of individuals and solutions.

Sydney, Australia

Sydney, Australia

Sydney, Australia

University of Sydney are implementing Workday new Human Capital Management System as part of the HR Foundation Program. Responsible for strategising, planning and managing System Test, Integration Test, Parallel Payroll Test and User Acceptance Test phases and teams.

Sydney, Australia

St Vincent’s Hospital Network Sydney (SVHNS) seeks to upgrade a legacy version of its electronic Medication Management system – MedChart from the current v5.3 to the latest generally available release, v10.1• Define, coordinate and plan and deliver end-to-end testing within required timelines• Test tool selection and configuration• Develop test strategy and detailed test plans• To ensure that the end-to-end system (including all integration points) operates successfully on the SVHNS platform Developed and executed end to end test strategy and plans• Coordinate with the Project Team and SVHNS key stakeholders, the development of system integration test (SIT) scenarios, documentation and execution of test scripts for testing the MedChart application with upstream/downstream systems (e.g. PAS, Web deLacy)• Coordinate the development, finalisation and execution of a user acceptance test (UAT) plan relating to MedChart v10.1 in conjunction with the Change Manager, EMM Pharmacist, Training Coordinator and designated SVHNS end users

Sydney, Australia

Project to separate Colonial First State Global Asset Management (CFSGAM) from CBA prior to sale to MUFG. Responsible for Test and Quality Assurance of the 21 workstreams including IT, Finance, HR etc. • Resource Planning and Management• Defined and Coordinated Business Process Testing to sign off• Ensured the critical workstream test teams had the relevant complete artefacts to provide assurance of sufficient testing• Developed and executed end to end test strategy and plans• Created weekly program QA status reports for program reporting pack

Australia - Sydney, Melbourne, Canberra, Perth, Adelaide, Darwin

Project to replace three critical broadcast (radio and TV) production systems for text, audio and video across 50 locations. Planning and coordinating the commissioning, SAT, Infrastructure Testing, UAT and BVT across 50 ABC sites and managing the issues raised. Leading a team of testers made up of subject matter experts and business users, liaising with 3 separate vendors and reporting to Senior management.• Planned and resourced application, infrastructure, user acceptance and business verification tests at 55 sites• Managed and reported test execution in Testrail • Managed and reported issues and bugs in Jira• On-site single point of contact for all project team, vendors, testers and technology teams• Maintained the mobile test and training systems• Instigated a test automation proof of concept, collaborating with Planit peers and calculating ROI• Mentored the Training and Change Manage• Produced a Test Summary Report detailing results and issues for all 55 sites

Sydney, Australia

The ABC replaced Microsoft Windows Server 2003 and earlier with Microsoft Windows Server 2012 and Microsoft SQL 2005 with Microsoft SQL 2014. Necessary hardware was also replaced. 120 Applications and databases were migrated, upgraded or decommissioned. • Developed a Test Strategy ensuring the Windows Server 2003 Upgrade solution conformed to the business objectives• Identified appropriate resources for the Test Team• Provided test status reporting and project tracking• Planned and coordinated Business User Acceptance Testing• Ensured that all migrated applications/systems and upgrades were stable and robust without negative business impact when released to production • Sourced and configured an appropriate tool for defect tracking• Developed and delivered an Office 365 Induction Pack to the ABC Chief Executives

Sydney, Australia

Planned, managed, reported and executed testing across the ECC and eBilling projects using Agile methodology• Participated in Sprint Planning, Review and Retrospective sessions• Managed testing resources on the project including business resources• Co-ordinated and planned all testing phases both functional and non-functional• Promoted and facilitated prevention of defects through collaboration with Development and Business Analysis• Worked with UI Automation tester to deliver automated regression capability• Hands on testing to deliver sprint goals

Sydney, Australia

Office 365, Collaboration Toolkit Proof of Concept.• Refined the existing testing strategy for the project• Defined and developed suitable test scenarios in the form of User Stories through workshops with lead business users to validate that the solution is fit-for-purpose. Focused on areas of higher risk, and prioritised these scenarios.• Defined and developed User Stories through workshops with IT and technology vendors to test network acceleration and validate integration of the solution with existing IT assets. Existing IT assets include Active Directory, and Windows desktop application plug-ins for Outlook, Word and Excel• Interpreted requirements and identified Acceptance Criteria for defined business scenarios.• Created and presented a training pack for end-users to achieve test objectives• Prioritised and coordinated testing activities• Raised, tracked and managed defects through to completion• Devised an issue management and user feedback process utilising Office 365

Sydney, Australia

Managed the testing of new supply chain and, inventory management software at Australia's leading fashion retailer.• Planned, Scheduled and Rescheduled various workstreams • Identified suitable test resources• Managed test creation and execution in Zephyr • Chaired daily stand up meetings with entire project team• Maintained Kanban board• Managed defects in JIRA• Daily status reporting

Sydney, Australia

HRS Appian, Process Improvements and Upgrade• Gained in-depth knowledge and understanding of the client’s project and requirements despite there being no documentation available• Built relationships with the stakeholders to understand the level and scope of testing required in the absence of a Business Analyst.• Devised and documented the Test Plan• Assigned and monitored tasks in Team Foundation Server (TFS)• Produced monitoring and tracking documents• Devised defect management plan• Chaired daily stand up meeting • Produced Daily Reports• Produced Test Closure Report

Sydney, Australia

Ensured Broadcaster “Catch Up” Video Players were triggering appropriate events for complete audience monitoring in specified internet browsers, compatible gaming devices and mobile Apps on Android/iOS devices• Engaged with the client on their site to gain in depth knowledge and understanding of their business and requirements• Understood the level and scope of testing required• Assigned and monitored tasks to the test team• Produced daily status reports and defect reports• Produced documentation and Test Closure Reports specific to each broadcaster

United Kingdom

Various consultant roles on Department of Work and Pensions Projects

Performing Arts

Education record