Ramsha Hayat Email & Phone Number

Arlington, Texas, United States

• Create a workflow schedule for a team of 12 associates to maximize production throughput and minimize employee overlap.• Oversee HR operations such as employee performance and coaching to elevate staff morale, nurture work relationships, and achieve business goals.• Evaluate business objectives by analyzing financial and performance data to drive insights and action plans to meet deliverables.• Closely monitor inventory, sales, and overhead costs to ensure alignment with financial targets.• Resolve customer complaints by balancing patience and assertiveness to achieve customer satisfaction.• Ensure a clean, adequately stocked, and organized store is maintained throughout the year.Implemented a financial strategy to drive sales volume up to 2500% during Christmas, Mother’s Day, and Valentine’s Day.

Arlington, Texas, United States

• Exhibited excellent communication skills to effectively communicate with a diverse group of clients and colleagues.• Provided HR management oversight with transparency, including recruiting, training, and driving higher employee engagement by implementing a culture of teamwork and leveraging excellent communication skills to achieve expected deliverables.• Leveraged interpersonal, engagement, and communication skills to foster cohesive collaborations in attaining common goals.• Meticulously assessed varying customer needs to address and recommend solutions to improve customer experience.• Identified supply vulnerabilities and suggested mitigation strategies to management.

Colleyville, Texas, United States

• Fostered meaningful, professional connections with clients and colleagues while relaying information both in verbal and writing.• Employed a hands-on strategy in training and coaching new employees about company vision and goals, including policies and procedures to improve customer service.• Enforced operational performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction by taking orders, managing staff, and handling conflict.• Coordinated employee schedules to achieve workflow efficiencies.

Bachelor Of Arts, Major In Communication

Master Of Arts, Major In Communication