• Played a key role in the implementation and management of the Avaya Customer Care as a Service (CCaaS) project hosted on the Microsoft Azure Cloud platform.• Orchestrated the deployment and maintenance of the CCaaS solution on Azure Kubernetes Service (AKS), ensuring scalability, reliability, and high availability of the platform.• Provided technical guidance and support to internal teams and stakeholders on Azure cloud best practices, Kubernetes orchestration, and Avaya CCaaS architecture.• Designed and developed comprehensive dashboards to enhance system observability and provide actionable insights into key performance metrics.• Regularly reviewed and refined Datadog monitoring configurations to optimize resource utilization and improve response times to potential issues.• Conducted training sessions and documentation to empower team members in utilizing monitoring tools effectively and interpreting dashboard data for decision-making purposes.• Conducted end-to-end troubleshooting for voice call-related issues, employing advanced analytical skills to identify and resolve issues promptly.• Utilized SIP traces and Datadog logs to analyze call flows and pinpoint the root cause of technical issues, ensuring efficient problem resolution.• Collaborated closely with cross-functional teams to implement effective solutions and prevent recurrence of issues, contributing to enhanced system reliability and performance.

• Designed and implemented custom collaboration solutions tailored to meet the unique needs of clients, leveraging expertise in leading unified collaboration systems including Cisco, Microsoft, Avaya, and Mitel.• Conducted thorough analysis and troubleshooting of both internal and external VOIP issues, utilizing expert-level knowledge of VOIP protocols such as SIP, RTP/SRTP, TCP, and TLS to diagnose and resolve issues promptly.• Demonstrated enterprise voice and Data Center expertise by working extensively with collaboration platforms and solutions, ensuring seamless integration and optimal performance within complex network environments.• Developed comprehensive test plans and executed rigorous testing procedures to validate the functionality, performance, and reliability of collaboration solutions, ensuring adherence to quality standards and customer requirements.• Deployed and supported automation tools to streamline deployment processes, improve operational efficiency, and minimize manual intervention in routine tasks.• Leveraged virtualization platforms such as VMware and Hyper-V to optimize resource utilization and scalability of collaboration infrastructure, ensuring cost-effective and resilient solutions.• Worked on Cisco BroadCloud, gaining hands-on experience in deploying and managing cloud-based communication and collaboration services, driving digital transformation initiatives for clients.