Ram Shankar Email & Phone Number

Hyderabad, Telangana, India

India

• Played a key role in the implementation and management of the Avaya Customer Care as a Service (CCaaS) project hosted on the Microsoft Azure Cloud platform.
• Orchestrated the deployment and maintenance of the CCaaS solution on Azure Kubernetes Service (AKS), ensuring scalability, reliability, and high availability of the platform.
• Provided technical guidance and support to internal teams and stakeholders on Azure cloud best practices, Kubernetes orchestration, and Avaya CCaaS architecture.
• Designed and developed comprehensive dashboards to enhance system observability and provide actionable insights into key performance metrics.
• Regularly reviewed and refined Datadog monitoring configurations to optimize resource utilization and improve response times to potential issues.
• Conducted training sessions and documentation to empower team members in utilizing monitoring tools effectively and interpreting dashboard data for decision-making purposes.

Chennai Area, India

• Designed and implemented custom collaboration solutions tailored to meet the unique needs of clients, leveraging expertise in leading unified collaboration systems including Cisco, Microsoft, Avaya, and Mitel.
• Conducted thorough analysis and troubleshooting of both internal and external VOIP issues, utilizing expert-level knowledge of VOIP protocols such as SIP, RTP/SRTP, TCP, and TLS to diagnose and resolve issues promptly.
• Demonstrated enterprise voice and Data Center expertise by working extensively with collaboration platforms and solutions, ensuring seamless integration and optimal performance within complex network environments.
• Developed comprehensive test plans and executed rigorous testing procedures to validate the functionality, performance, and reliability of collaboration solutions, ensuring adherence to quality standards and customer.
• Deployed and supported automation tools to streamline deployment processes, improve operational efficiency, and minimize manual intervention in routine tasks.
• Leveraged virtualization platforms such as VMware and Hyper-V to optimize resource utilization and scalability of collaboration infrastructure, ensuring cost-effective and resilient solutions.

Chennai, Tamil Nadu, India

Chennai Area, India