Robert Muir Email & Phone Number

Halifax, Canada Area

Information Technology consulting professional specializing in the delivery of services to clients in various industries including Accounts Receivable Management, Financial Services, Telecommunications and Analytics & Predictive Metrics.

Halifax, Canada Area

Senior Manager of Delivery for Nova Scotia division of Bell Atlantic Professional Services with responsibility for the day-to-day management of a team of multi-disciplined consulting professionals and the business and operational activities for the practice including meeting financial targets, contracting for new opportunities, managing contracts, managing client/contractor/vendor relationships, overseeing programs/projects/staff engagements, managing resource (employee and contractor) utilization and performance, producing timely and accurate client billings, generating practice and project-level metric-based reporting.

Halifax, Canada Area

Working in the Infrastructure Consulting Services group as part of the Atlantic Professional Services division with responsibility for operational activity including solution orchestration, contract facilitation, project management and administration, and billing.

Halifax, Canada Area

Managed staff of 20 software development and test resources supporting the delivery of key features into Research In Motion’s suite of Unified Communications & Collaboration products.• Led the successful completion of agile-scrum development work and the related test effort for 1 major product release and 2 maintenance releases in a 12-month period• Instituted personal development plans, goals & objectives, regular 1-on-1 sessions and frequent informal appraisal dialogues for all team members to address negative feedback in these areas from satisfaction surveys.• Facilitated project post-mortems to capture, analyze and take action on previously unaddressed issues raised by team members.• Managed the successful completion of a 4-month project to transition ownership of a critical application from a remote team to the Halifax site.

Halifax, Canada Area

Worked as an independent Information Technology consultant offering project management, software development, requirements analyses, systems recommendations and technical support to clients in the financial services, retail, utilities, telecommunications, fisheries and government sectors.

London, Canada Area

Managed all technology-related matters for Aktiv Kapital Canada Ltd. (formerly Portfolio Management Group), a financial services and accounts receivable management firm. Staffed and led a team of 10 multi-disciplined professionals supporting the technology & business needs of 200+ end-users in multiple sites. Provided strategic guidance to the senior management team on business and technology matters. Served as the firm’s security and privacy officer.• Led Business Intelligence team responsible for deploying analytics and re-engineering processes, including the introduction of automated/predictive dialing, to increase efficiency and productivity and to reduce costs• Managed the conversion of obsolete legacy applications to a leading-edge software platform from service provider Ontario Systems, an 18-month project with a budget in excess of $1 million CDN• Managed the 4-month deployment of VOIP telephony system (Mitel) and network for 2 sites and 200+ users to replace obsolete Nortel equipment• Supervised requirements gathering and risk analyses for all strategic business units and authored and deployed Disaster Recovery and Business Continuance plans• Managed the creation and institution of technology policies and procedures to better secure company data resources and intellectual property• Designed and managed the deployment of the technology plan for a Terminal Services-based computing environment to mitigate support and security concerns and reduce support and licensing costs• Led the project team that authored a successful bid response for the Federal Student Loan Program, a 5-year contract valued in excess of $10 million CDN

Halifax, Canada Area

Managed all aspects of IT management for the Canadian subsidiary of AllianceOne Inc. (A1), a financial services and accounts receivable management company based in Exton, Pennsylvania, which acquired Nova Information Technologies Ltd. (NIT) and Nova Collection Services Ltd. (Nova) in September 2002. Staffed and led a team of 18 multi-disciplined professionals in support of A1’s technology and business needs and its 120+ end-user community.• Served as a member of advisory team tasked to study the risks and issues associated with the conversion of Nova’s legacy systems to A1’s vertical market software for accounts receivable management• Led a team of software developers, and consultants to convert Nova’s legacy applications and databases to A1’s vertical market software platform• Managed a 12-month software development project, using Microsoft’s .NET framework, for Instaloans Financial Services Ltd.; this project involved a team of 8 developers, testers and trainers, and a budget of $500,000 CDN• Authored the turn-key application software for accounts receivable management for Nova’s multi-site operation; led the support team that maintained this application through many maintenance releases over an 8-year period.• Grew NIT’s IT consulting practice to in excess of 50 clients and 20 full-time staff members with annual revenues in excess of $300,000 CDN• Supervised the construction of a secure data center for Nova and NIT, a 6-month project with a budget in excess of $50,000 CDN• Staffed and managed the project team responsible for the conversion of Nova’s legacy applications and databases to enterprise-wide, web-based applications; this project had a duration of 18 months and a budget of $350,000 CDN• Supervised the preparation and implementation of Nova’s Disaster Recovery plan• Designed, developed and maintained an accounts receivable management application software for Bell Aliant (formerly, Maritime Tel & Tel), a 6-month project valued at $75,000 CDN