Senior Communication Support Manager
Current• Managing and leading a team of 30 communication support and telesales executives, a team leader and a supervisor • Conducting effective resource planning to maximize the productivity of resources by training, scheduling, as well as overseeing strategies for telesales, inbound and outbound calls, furthermore cross selling and upselling campaigns• Identify cross-sell and up-sell opportunities for Accuity value-added solutions, and provide guidance and training to improve performance• Manage inbound calls, outbound calls, and telesales campaigns, including call monitoring, team meetings, and workforce and workflow management• Carry out regular meetings, culture aware training and development, identifying actions and implementing training sessions to ensure that skills and knowledge are developed effectively specially for the telesales techniques • Conceptualize/develop the telesales strategy including sales training, scripting, campaign timing, and campaign tracking• solve problems on the spot partnered with an ability to see the “big picture” and make improvements
