Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment.Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processesProvide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment.Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processesProvide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute action plans to resolve client issues to resolve client issuesSKILLS• IBM Certified• IBM Servers• Lenovo certified• Disaster Recovery• Technical Support• IBM Utilities• IBM Rational Tools• Blade Technology• Troubleshooting• Remote SupportCERTIFICATE & AWARDS• Manager's Choice award - 2015 for demonstrating the practice : Put the Client First• Certificate of Appreciation in recognition of outstanding performance in 2016.COURSES IBM Smart Cloud Foundation (Cloud Resources) Security Programs Security Programs - Suspicious Package Recognition and Threat Call Training Disaster Recovery Technical Support • Introduction into HTML5 and CSS3• Working with resistance• Blade Technology• Troubleshooting• Remote SupportINTERESTS• Data Center• Blade servers Technologies• Storage Solutions
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Senior Technical Support Sme EngineerIbmEgypt -
Senior Technical Support EngineerIbm Mar 2018 - PresentGiza Governorate, Egypt
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Technical Support EngineerIbm Apr 2013 - Mar 2018Giza Governorate, Egypt
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Associate Technical Support EngineerIbm Apr 2012 - Apr 2013Giza Governorate, Egypt
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Ramy Nabil Skills
Ramy Nabil Education Details
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Information Technology
Frequently Asked Questions about Ramy Nabil
What company does Ramy Nabil work for?
Ramy Nabil works for Ibm
What is Ramy Nabil's role at the current company?
Ramy Nabil's current role is Senior Technical Support SME Engineer.
What schools did Ramy Nabil attend?
Ramy Nabil attended El Shorouk Academy.
What are some of Ramy Nabil's interests?
Ramy Nabil has interest in Children, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Health.
What skills is Ramy Nabil known for?
Ramy Nabil has skills like Ibm Certified, Ibm Servers, Ibm Utilities, Ibm Rational Tools, Blade Technology, Lenovo Certified, Servers, Bladecenter, Virtualization, Operating Systems, Linux, Disaster Recovery.
Who are Ramy Nabil's colleagues?
Ramy Nabil's colleagues are Mai Nguyen, Cheryl (Andrews) Raitakari, Connor Canning, Jasper Kunchey, Pankaj Singh, Vikas Rv, Shireesha Vajroju.
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Ramy Nabil
Aviator With A Business Mindset | Taking Flight In The Skies And The Corporate WorldNew Cairo -
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Ramy Nabil
Accounts Director | Storyteller | Social Media Marketing | Content Strategist | Brand BuildingCairo, Egypt -
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