Ramya Putta Email & Phone Number

United States

Used FreshWorks ticketing tool to acknowledge the tickets.Worked on the tickets for initial analysis and used Google Cloud Platform(GCP) for checking the logs.Worked on the Bot flows if any changes required or adding any requirements as per client specified. Mainly focused on updating email templates in bot flow.As per Priority based resolved the issues and responded to the client in a timely manner and provided them with 100% customer satisfaction.For new requirements, get the details from the developers and document the test cases and execute them. Doing end to end testing as per client specifications.

India

Project: Group OperationsRole: Production SupportDescription: Mail Services Falcon Scanning Service is the name given to digitization inbound mail processing service.Job Responsibilities:Used Microsoft ASP.NET 4.5, Entity Framework for supporting the application.Used Html and CSS for designing the pages.Applied fixes and enhancements to SQL scripts through SQL server 2008.Debugged the coding defects, validated the fixes, and closed bugs accordingly.Client: UniCreditProject: CFODescription: UniCredit is related to the banking sector, CFO group provides support for banking applications and enhances the existing applications. incidents or issues that come into production for these applications we need to find the root cause and fix the issues.Job Responsibilities:Worked as production support team to resolve production issues caused by data, UI code, and backend code.Applied fixes and enhancements to SQL scripts through SQL server 2008. Worked on DDL commands to create, update, and delete in a database. Debugged the coding defects, validated the fixes, and closed bugs accordingly.

Software Developer, A

Currently I am a student in Per Scholas pursuing a software development course.daily tasks working on the assignments submitted in time..

Bachelor Of Technology (Btech), Electrical, Electronics And Communications Engineering, A