Product Research Analyst
Current• Spearheaded a cross-functional innovation initiative with a major insurance company to reduce 30-day readmission rates for high-risk heart failure (HF) patients, deploying a VIP Care Program that offers personalized care plans and continuous remote monitoring in 12 weeks using agile methodology.• Led the development and execution of a digital outreach strategy, resulting in over 500 HF patient enrollments within 90 days by facilitating self-enrollment in waiting rooms and incentivizing discharge nurses.• Integrated generative AI and automated workflows to deliver personalized patient engagement, increasing patient conversion from low to high engagement by 65% and reducing staff workload by 30%.• Achieved a 37.5% reduction in HF patient readmissions (from 24% to 15%), saving $1.2M in medical loss ratio (MLR) through improved patient adherence and proactive care management.
