Ramy Attalla Email & Phone Number

San Jose, CA, US

Boston, MA, US

• Fostered a culture of continuous improvement by driving adoption, accountability, and collaboration with senior leaders to achieve global efficiencies in financial transactions, managing over $228 billion in assets.
• Led business transformation through IT modernization projects encompassing CRM, mainframe, web, client-server, mobile, and telephony applications with an annual budget of $45 million.
• Won Best Hack at a North American Hackathon with 300+ submissions by developing an API in 36 hours to integrate a legacy mainframe with the Automated Workflow Distributor application (AWD), reducing processing effort.
• Spearheaded the upgrade and integration of New York Life and John Hancock's critical AWD system, establishing a unified platform that enhanced scalability and reduced annual licensing costs by 30%.
• Streamlined and led the migration of the Client Onboarding process (Prospect to Customer) from PeopleSoft to Salesforce.
• Identified gaps in ServiceNow incident management system and developed an in-house solution, reducing incident duration by 75% and delivering $400K savings annually in write-offs and operational efficiencies.

Toronto, ON, CA

• Led transformation initiatives across Repair Services, Parts, and Protection Plans, driving a $20 million increase in profitability.
• Spearheaded supply chair re-engineering, consolidating 16 facilities into 3 Parts Fulfillment Centers, reducing costs by $10 million, on-hand inventory by 40%, and merchandise losses by 80%. Improved customer service.
• Directed nationwide operations in Canada, overseeing 1,000+ contractors, 2,300+ field associates, including 700+ technicians and 500+ sales personnel, along with a supply chain network of 16 warehouses and 23.
• Provided strategic and operational leadership for Sears Contact Centers, overseeing 1,600 FTE across three locations with an annual budget exceeding $50 million.
• Created a robust Quality Management System and implemented Google Drive for technicians to streamline parts ordering and repair diagnostics, reducing ordering errors by 90%, repair trips by 20%, and call center.
• Developed and implemented a routing and scheduling optimization strategy, centralizing operations and reducing dispatchers by 50%, boosting technician productivity, days to service, fuel efficiency, and customer.

Toronto, ON, CA

• Managed Installation Services operations with revenue of $200MM annually, partnering with Buying, Procurement and Marketing teams, 400+ commission sales representatives, 500+ in-store associates, and 22 installation.
• Led the consolidation of 22 installation offices across Canada into 8 locations within an accelerated 8-week timeline, achieving a 65% reduction in operational staff without impacting sales or the contractor network.
• Conducted a comprehensive end-to-end gap analysis from call intake to completion, identifying areas of gross profit erosion, customer retention challenges, and cost containment opportunities, resulting in a 17%.
• Prevented a nationwide operational halt by pausing the launch of a new Lead Management System. Delivered a comprehensive risk assessment to the executive team, outlining launch risks, potential impacts, and a.
• Appointed to lead a cross-functional team of Regional VPs, AVPs, Directors, and District Managers across Canada through three months of redesign, development, and testing of a new Lead Management System, successfully.
• Planned and executed the nationwide rollout of a BlackBerry and laptop initiative for 900+ sales associates, improving lead lifecycle management, streamlining quoting and order submissions, and enhancing the customer.

Markham, Ontario, CA

• Led the design, development, and implementation of the Pharmacy Kiosk project, enabling patients to conveniently order prescriptions remotely and access multilingual pharmacy services.
• Revised patents for the US and Canada, developed a sales and marketing strategy, launched pk-plus.com, resolved design and technical challenges, and led the project from concept to pilot implementation with a national.
• Directed the development of a mobile app, rebranded the kiosk, and enhanced the online experience, creating a fully integrated pharmacy solution.

Markham, Ontario, CA

• Established a leading presence in the online pharmaceutical industry by driving double-digit annual revenue growth and achieving a 60% payroll reduction within two years.
• Orchestrated global business expansion by launching CanadaInternationalRx.com, incorporating licensed pharmacies across the U.S., Canada, the United Kingdom, Australia, Israel, India, and New Zealand.
• Expanded market share through the successful launch of affiliate programs, IllinoisHealthAlliance.com and IBenefitRx.com.
• Reduced costs and enhanced market penetration in Canada by launching AMBWholesale.com, an independently owned specialty pharmaceutical wholesaler.
• Secured over $4MM in Scientific Research and Experimental Development (SR&ED) grants for the development of innovative solutions aimed at advancing the pharmaceutical industry.
• Oversaw system development, deployment, and operations, ensuring timely, budget-compliant, and specification-aligned delivery of internal and outsourced projects.

Markham, Ontario, CA

• Designed an in-house Lean CRM system by applying business analysis, Lean, and Six Sigma methodologies, resulting in a 75% reduction in failure rates and a 25% increase in profit margins.
• Introduced Lean Integration Middleware by optimizing the entire value stream based on Critical to Quality (CTQ) customer parameters and implementing just-in-time delivery to meet customer demand.
• Implemented a paperless process to enhance document management and streamline information sharing.
• Introduced a standardized barcoding system that enabled real-time order status tracking, reduced human error and defect rates, decreased average handle time per call, and enhanced the customer experience.
• Developed a Kanban system utilizing visual cues to identify order types and trigger predefined actions.
• Orchestrated the implementation of a Just-in-Time Predictive Inventory Control System using 5S and error-proofing Lean tools. Integrated with sales data to forecast stock levels, automate ordering, shelving, and.

• Developed a proprietary trading system to drive sustainable growth while mitigating risks and uncertainties in the foreign exchange market.
• Identified currency pairs with the highest daily trading potential to optimize trading opportunities.
• Leveraged in-depth knowledge of micro and macroeconomic factors to assess risks and develop trading strategies on a daily, weekly, and monthly basis.
• Applied technical and intermarket analysis to forecast price movements, identify optimal entry points, and manage trades with an appropriate risk-to-reward ratio.
• Skilled in employing qualitative and quantitative analysis methodologies to monitor performance, address issues, and achieve target objectives.

Toronto, Ontario, CA

• Led the migration of multiple websites, including www.680news.com, www.kiss925.com, www.chfi.com, www.moneysense.ca, www.diversitynow.ca, www.pharmacyconnects.com, and www.chmonline.ca, into a centralized and.
• Developed comprehensive test plans and conducted quality assurance (QA) testing on both back-end and front-end servlets.
• Designed and developed templates for use across all Rogers radio websites.
• Developed www.moneysense.ca with an Oracle backend database, creating both back and front-end servlets to integrate the database with user interactions.

Markham, Ontario, CA

• Led and trained staff in mapping current and future-state processes, identifying performance gaps, and uncovering opportunities for continuous improvement.
• Developed business logic and technical specifications for the Automated Refill Reminder application, delivering it to market four years ahead of industry competitors.
• Created and documented processes and Standard Operating Procedures (SOPs) for all departments.
• Led IT efforts in the planning, analysis, design, deployment, and management of risks and changes for in-house systems.
• Created training documentation and conducted end-user training on new policies and procedures.
• Prevented costly license upgrades by implementing new processes to enhance end-user connectivity to pharmaceutical software.

Toronto, Ontario, CA

• Led all phases of the software development life cycle (SDLC), including requirements analysis, architecture design, development, testing, deployment, and ongoing support for the Money and Investing Channel on both.
• Developed back-end scripts to efficiently distribute incoming data feeds to front-end servers.
• Managed Excite Canada's CRM initiative, utilizing an Oracle back-end and MicroStrategy middleware to enable precise ad targeting and email campaign execution.
• Collaborated in requirements gathering workshops with executive management and the corporate user community.
• Compiled detailed reports, developed requirements specifications, and created user documentation.

Toronto, Ontario, CA

• Developed a database-driven web application to populate and query data within a database via the web.
• Optimized database access protocols by implementing LDAP, enhancing system performance and efficiency.
• Adjusted the database structure dynamically by mapping database entries to a presentation language, using XML.
• Conducted research, developed a plan, and implemented a client/server model based on the LDAP specification.
• Developed Document Type Definitions and a validating XML parser to ensure document instances are logically complete in accordance with the W3C specification.

Toronto, Ontario, CA

• Designed and implemented an application to optimize the supply ordering process for the Patient Education department.
• Proposed and discussed design specification adjustments to align with defined project requirements.
• Developed and documented a comprehensive user manual for the application.
• Facilitated training sessions for prospective system users.
• Managed application maintenance and upgrades