- Coordinating work from concept to finish, process automation, solving issues, and reviewing the project before its delivery.- Successfully completed the renovation of 60+ residential units and generated 1.2 million € revenue over 2 years- Recruiting, led, and managed an internal team of six artisans to work harmoniously with subcontractors.- Proactively identified and resolved potential conflicts during the work process.- Enter into a partnership with 3 major player : Saint-Gobain, ENGIE and Leroy Merlin

- +600 products listed, between 35 and 50% profit margin.- Managed buying and selling of goods online via Facebook and third-party sales venues such as Jumia.tn and Wamia.tn- Managed customer service, issue resolution and ensure high satisfaction for customers- Facilitated and performed procurement of new inventory- Responsible for purchasing and maintaining shipping supplies- Fulfilled customer’s shipping needs by completing all purchase orders and customer invoices.

- We helped local businesses and entrepreneurs develop their visibility with a complete range of web services and stationery design.- Directed, coached, and mentored a team of two web designers, one copywriter, and one project manager assistant, and hired multiple freelancers from all around the world- Created +160 websites. Coaching, creation, and optimization of Facebook campaigns- Managed selling of services online via third-party sales venues such as UpWork, Comeup, Freelancer, and Fiverr. Maintained a high customer retention rate. Between 30% to 40% direct upselling using my own payment gateway.

Helped future business owners develop a practical approach to start online and understand why it creates future viability for their organizations.

Creation and management of online stores (French and English markets):▫ Specialization in acquisition strategy: Facebook Ads, remarketing, retargeting, emailing▫ Import and integration of product catalogs from several competing platforms.▫ Copywriting: Product sheets and blog articles▫ Product administration and sourcing​

- Responsible for effective 'first line of defense' management and operational risks. In this role, I have worked closely with the front office by supporting client advisors in all the risk concerns of their daily client business.- Facilitating and driving change initiatives through the BRM department- Provide guidance on control best practices, drive risk remediation, and review the on-going due diligence of clients and complex transactions.