Ramy Elsayed

Ramy Elsayed Email and Phone Number

IT operations specialist at Emirates NBD @ Emirates NBD
united arab emirates
Ramy Elsayed's Location
Egypt, Egypt
Ramy Elsayed's Contact Details

Ramy Elsayed work email

Ramy Elsayed personal email

About Ramy Elsayed

Problem solving, working under pressure and customer orientation,multi-tasking and works collaboratively with others teams.I’m seeking a challenging career opportunity to be an effective member of an executive team in a successful organization, where my background & experience can be met & enhanced. I’m ready to learn the system you are working with or any other tasks.

Ramy Elsayed's Current Company Details
Emirates NBD

Emirates Nbd

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IT operations specialist at Emirates NBD
united arab emirates
Website:
emiratesnbd.com
Employees:
10206
Ramy Elsayed Work Experience Details
  • Emirates Nbd
    It Operations Specialist
    Emirates Nbd Mar 2022 - Present
    Cairo, Egypt
    IT operations specialist-application support.BPM workflows monitor and troubleshoot.local application deployments, monitor and troubleshoot.fawry server monitor and troubleshoot.EDW monitoring and support.
    View
  • Emirates Nbd
    Service Desk Specialist
    Emirates Nbd Nov 2021 - May 2022
    Cairo, Cairo, Egypt
    View
  • Zuutech
    Administrator
    Zuutech Jan 2008 - Dec 2021
    Zuutech
    Leading a team of 25 technicians and call center team to provide 24/7 remote control & phone calls support for 4500+ end users in UK to do the following:- Windows XP,Vista,7 and 8 and 10 (Upgrade, Install, Troubleshooting OS problems)- Install & Configure software and troubleshoot installation problems\​errors- Install printers\​scanners\​faxes\​Cameras and troubleshooting related problems- Troubleshooting Microsoft Office applications and provide (How To)- Outlook email set up, archive, backup, Import\​Export, adding rules, signatures, and troubleshooting send\​receive problems- Regular clean up for the computers and the servers- Windows Server 2000,2003,2008R2 and 2012R2 (Upgrade, Install, Troubleshooting OS problems)- Install, Manage and troubleshoot Domain Controller, Active Directory and GPO- Install, configure and troubleshooting DHCP and DNS problems- Managing and troubleshooting Microsoft Exchange Server 2007,2010,2013- Configuring , Managing and Migrating domains to Office 365- Configuring and administrating Microsoft SQL 2008- Troubleshooting Internet Connection, LAN,WAN,WLAN,VPN problems- Firewall set up and troubleshooting related problems- Configuring Backup\​Restore Solutions (online\​local\​network)- Monitor System Resource Usage (Memory, CPU, Drive Space & I/O) & Event Logs- Monitor Database Resource Usage (Device Space, Concurrent Users) & Error Logs- Documenting customer details\​tickets into the CRM- Preparing F&Q for the team members- Preparing F&Q for the customers regarding our products\​services- Creating manuals and procedures- Quality assurance and making sure we meet the SLA (Service Level Agreement)- Following up with customers regarding their open tickers and their feedback- Recommending our services to the customers (support\​Backup\​Antivirus Licenses\​Domain & Email hosting) and selling them the services they need- Evaluating the teams and determine their KPI- Reporting to the team managers and CEO
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  • Ibex Solutions
    Sales Representative
    Ibex Solutions Jan 2007 - Nov 2007
    Barcode and point of sales scanners, printers and support.
    View
  • Cr&S
    Sales
    Cr&S Jan 2005 - Oct 2005
    Organizing Seminars
  • Mena Trade
    Telesales
    Mena Trade Jan 2004 - Jun 2004

Ramy Elsayed Skills

Business Intelligence Crm Copc Business Analysis Analysis Call Centers Avaya Data Warehousing Bpo Six Sigma Contact Centers Microsoft Excel Team Leadership Soft Skills Team Management Powerpoint Access Workforce Management Leadership Customer Satisfaction Decision Support Project Management Management Business Objects Telecommunications Strategy Databases Service Delivery Copc Registered Coordinator Performance Management Sql Customer Experience Software Documentation Training Vendor Management Call Center Process Improvement Sla Outsourcing Troubleshooting Call Center Development Visio Quality Management Escalation Acd Offshoring Pmp Operations Management Business Strategy Excel Windows Server Active Directory System Administration Networking Servers Vpn Windows Xp Dns Microsoft Exchange Dhcp Operating Systems Help Desk Support Wan Firewalls Software Installation Integration Ccna Itil V3 Foundations Certified

Ramy Elsayed Education Details

Frequently Asked Questions about Ramy Elsayed

What company does Ramy Elsayed work for?

Ramy Elsayed works for Emirates Nbd

What is Ramy Elsayed's role at the current company?

Ramy Elsayed's current role is IT operations specialist at Emirates NBD.

What is Ramy Elsayed's email address?

Ramy Elsayed's email address is ra****@****hoo.com

What schools did Ramy Elsayed attend?

Ramy Elsayed attended Cairo University, Patriarchal College.

What are some of Ramy Elsayed's interests?

Ramy Elsayed has interest in Science And Technology.

What skills is Ramy Elsayed known for?

Ramy Elsayed has skills like Business Intelligence, Crm, Copc, Business Analysis, Analysis, Call Centers, Avaya, Data Warehousing, Bpo, Six Sigma, Contact Centers, Microsoft Excel.

Who are Ramy Elsayed's colleagues?

Ramy Elsayed's colleagues are Nada Walid Abdallah, Ahmed Yousri, Osama Hammoud, Imran Mohammed, Mohammed Wahab Uddin Ansari, Roy Gabsia, Sreenivasan B.

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