Rana Hassan

Rana Hassan Email and Phone Number

Customer Success Manager @ Engagesoft
Giza, Giza Governorate, EG
Rana Hassan's Location
Giza, Al Jizah, Egypt, Egypt
Rana Hassan's Contact Details

Rana Hassan personal email

n/a
About Rana Hassan

Diligent client relationship team leader with +5 years of experience in e-commerce companies. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement . Strong support professional with a Bachelor of Arts (B.A.) focused in Broadcast Journalism from The American University in Cairo.

Rana Hassan's Current Company Details
Engagesoft

Engagesoft

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Customer Success Manager
Giza, Giza Governorate, EG
Website:
engagesoft.me
Employees:
20
Rana Hassan Work Experience Details
  • Engagesoft
    Customer Success Manager
    Engagesoft
    Giza, Giza Governorate, Eg
    View
  • Engagesoft
    Enterprise Account Executive
    Engagesoft Nov 2024 - Present
    Egypt
    View
  • Integrated System Company
    Customer Journey Manager
    Integrated System Company Nov 2023 - Nov 2024
    Cairo, Egypt
    View
  • Ipsos
    Senior Research Executive - Media
    Ipsos Nov 2022 - Dec 2023
    Cairo, Egypt
    - Develop and nurture strong, long-term relationships with local and global Media Agencies in Egypt. Act as the primary point of contact and build rapport to understand their business objectives, challenges, and needs.- Lead contract renewal discussions with clients, showcasing the value of our services and negotiating terms that align with both parties' interests.- Strategically engage in targeted networking activities to proactively build and nurture relationships with key stakeholders. Leverage these connections to identify and cultivate potential new clients, driving business development initiatives forward.
    View
  • Foodics
    Customer Success Executive
    Foodics Feb 2022 - Oct 2022
    Cairo, Egypt
    - Responsible for a smooth onboarding phase of the clients - Responsible for the product know-how and training needs of the client - Responsible for educating the client on company activities and initiatives on how to utilize it the best way- Acting as the customer advocate and consultant during the customer journey - Assist Finanace department with renewals - Sharing customers’ business requirements ( features or functionalities) in a clear manner by clarifying the objectives and the added value to the business to share it with the product team.
    View
  • Rdna Store
    Community Lead
    Rdna Store Jan 2021 - Jan 2022
    Maadi
    - Analyzing purchase patterns and attitudinal data to reveal new CRM growth opportunities to enhance consumer spending.- Monitoring customer satisfaction.- Training customer service representatives,- Promoting the company's products and services.- Review customer evaluations through a variety of offline events.
    View
  • Nagwa
    Senior Customer Success Specialist
    Nagwa Apr 2020 - Dec 2020
    Cairo, Egypt
    View
  • Goodsmart Eg
    Crm Senior Team Lead
    Goodsmart Eg Jan 2018 - Apr 2020
    Egypt
    Revenue Uplifting- Customer Insights
    View
  • Goodsmart Eg
    Client Care Specialist
    Goodsmart Eg Dec 2016 - Jan 2018
    Egypt
    View
  • Sap
    Business Development Specialist
    Sap Mar 2016 - Nov 2016
    Egypt
    View

Rana Hassan Skills

Teamwork Social Media Advertising Public Relations Microsoft Office Marketing Time Management Research Microsoft Excel Social Media Marketing Microsoft Word Team Leadership Marketing Strategy Public Speaking Social Networking Event Planning Multimedia Framework Digital Photography News Writing Report Writing Market Research Powerpoint English Script Writing Adobe Creative Suite Photography Radio Broadcasting Audio Editing Magazine Layout Design

Rana Hassan Education Details

Frequently Asked Questions about Rana Hassan

What company does Rana Hassan work for?

Rana Hassan works for Engagesoft

What is Rana Hassan's role at the current company?

Rana Hassan's current role is Customer Success Manager.

What is Rana Hassan's email address?

Rana Hassan's email address is ra****@****sap.com

What schools did Rana Hassan attend?

Rana Hassan attended The American University In Cairo.

What are some of Rana Hassan's interests?

Rana Hassan has interest in Social Services, Children, Magazine Layouts Designs, Pr Training, Education, New Technologies, Advertising, Disaster And Humanitarian Relief, Digital Photography, Health.

What skills is Rana Hassan known for?

Rana Hassan has skills like Teamwork, Social Media, Advertising, Public Relations, Microsoft Office, Marketing, Time Management, Research, Microsoft Excel, Social Media Marketing, Microsoft Word, Team Leadership.

Who are Rana Hassan's colleagues?

Rana Hassan's colleagues are Sinan Alamarneh, Marwa Amin, Shahinaz Shawkat, Yahya Shajrawi, Mahmood Alfoqahaa, Dana Abueid, Omar Bitar.

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