Rana Hassan Email & Phone Number

Creat Digital Content Online

Cairo, Egypt

• Establish relationships with new customers.• Maintain and grow relationships with existing customers.• Strive to improve customer satisfaction through excellent customer service.• Identify and respond to client needs.• Reach out to customer leads through cold calling.• Keep a high level of knowledge about existing services, and learn about new services as they come in.• Anticipate the needs of clients and address them accordingly.

Cairo, Egypt

• Provides first point of resolution to University customers, particularly current students and office visitors. • Assist in customer enquiries via range of multimodal channel, including telephone, face-to-face, email, social media, web chat. • Assist the marketing department in qualifying leads generated by social media campaigns.• Assist the admissions department in their process till the student enter the campus.

Cairo Egypt.

• Resolve customer complaints via phone, email or social media.• Resolve product or service complaint by Following up with all company departments including marketing, sales, purchasing, delivery, quality, accounting and warehouse to ensure the complaint is solved. • Perform products survey to measure the customer's satisfaction with the products. • Perform complaint survey to measure the customer's satisfaction with the complaint solution.• Perform continues improvement to the complaint policy and complaint process.

• Cold calling companies to generate sales meetings and offer the agency products and services.• Attend sales meetings with the sales team.• Negotiating with clients and agency staff about the details of campaigns; presenting creative work to clients for approval or modification.• Working with the account manager to brief creative and third-party suppliers and assisting with the formulation of marketing ideas.• Being involved in client calls daily and all meetings involving the clients advertising requirements and alongside the account manager, ensuring all their requirements are met.

• Assist the Project Manager in implementing national projects with Egyptian ministries.• Perform an analysis and reporting tasks.• Provide administrative support to IT General Division projects.

Cairo Egypt.

• Meet and interact with customers who are applying for travel visa request face to face.• Document check and accurate data check by reviewing and validating the documents received and making sure it is correct as per the embassy policies and regulations.• Ensure adherence to the process in order to reduce the number of reprocesses.

Cairo Egypt.

• Managing and leading a virtual contact center team that supports the sales department pre sales and client relations department after sales in KUWADICO. • Monitor & Control calls quality, CRM data quality, implementing processes quality. • Communicate all the marketing activities to the virtual contact center team and design a plan to meet the agreed service level to answer the customers Inquiries received through calls and e mails.

Cairo Egypt.

• Second line technical support for UK customers.

Cairo Egypt.

• First line technical support for UK customers.

Cairo Egypt.

• Technical Support and Customer Service Representative for Microsoft Xbox customers in UK.

Cairo Egypt.

• Generate and qualify leads through cold calling potential customers in USA in order to meet cross-organizational sales goals. • Manage leads by tracking and following up on them. • Conduct sales presentations and product demos via the phone and internet.• Meet monthly sales goals in accordance with development plan.

Bachelors Of Arts, Media And Communication Science, Very Good

High School, Gcse, 90%