Robert Ranallo Email & Phone Number

Woodridge, Illinois

•Established and maintained customer relationships including investigating and verifying detailed policy information and providing coverage explanations while adhering to company compliance standards •Prepared damage estimates for claims including reviewing and completing documentation regarding personal property inventory, contents pricing and mitigation billing•Managed claims involving extra-contractual liability and claims that included Public Adjuster involvement •Negotiated and settled complex claims in accordance with Business Unit best practices, policies and procedures•Promoted to this position due to excellent performance as Inside Property Claims Service Adjuster

Woodridge, Illinois

•Investigated, evaluated and negotiated claims to reach a fair and equitable settlement•Assisted in file reviews and made recommendations for appropriate file escalation to home office•Summarized documents and entered them into claim file notes with explanations on decision-making process •Achieved targeted performance goals to manage costs and support Allstate’s industry leading operational standards

•Spearheaded a branding campaign to assist company in targeting the under 30 demographic•Created company's initial Facebook and Twitter sites and trained staff on sales/marketing strategies using a variety of social networking sites, website blogs and internet platforms•Consulted with company personnel on integrating new and creative features for website and social media marketing•Trained staff on creative sales/marketing strategies using the website blog, QR code, Facebook and Twitter; designed and implemented new company flyer using Photoshop and other graphic design tools•Serve as a consultant to the company president on maintaining a positive corporate image and recommending sales/marketing campaigns targeting specific demographics on a project by project basis

O'Hare International Airport

•Served as an airport security official and delivered quality customer service by communicating with travelers; gaining their cooperation and facilitating the security process•Performed leadership assignments, which included rotating schedules, calibrating equipment and troubleshooting in the absence of the Lead Transportation Security Officer•Playbook certified, which entailed conducting random plays in and around the airport. These plays included; random gate screenings, random employee checks, vehicle inspections, random plays in front of the checkpoints, and conducting plays at Union Station with the assistance of Amtrak police•Considered an expert and have trained new Transportation Security Officers in:-X-ray screening of passenger carry-on items-Various types of luggage and carry-on item searches, to include: Physical Bag Search, Interior Bag Search, Interior Perimeter Bag Search and Explosive Trace Detection Bag Search)-Passenger Pat-down searches-Liquid container searches-Advanced Imaging Technology Searches-Metal Detector Searches-Establishing a command presence-Verifying authenticity of airport passengers travel documents and photo identification-Identifying the various prohibited items and preventing them from entering through security-Responding to questions, concerns and comments from the traveling public-Engaging in conversations in order to obtain vital information about a passengers travel plans-Monitoring behavior and body language to detect irregularities-Maintaining Sensitive information-Explaining actions or decisions made in response to a security incident-Communicating with team members in order to respond to security incidents-Identifying relationships among multiple sources of information-Making risk assessments based on incomplete or conflicting information-Documenting incidents involving security issues to ensure all information is captured

•Provided armed security to multiple businesses and residences throughout the night shift•Patrolled buildings and responded to all motion alarms and fire alarms•Received 20-Hour and 40-Hour Security Certifications

•Trained as security guard and supervisor for the Dominican University campus•Dispatched incoming calls and responded to emergency situations from students, faculty and staff•Problem solved and dispelled issues and confrontations through conflict resolution and mediation•Handled confidential documentation; scanned, filed and archived student information systematically•Communicated and collaborated with law enforcement during investigations of criminal activity on campus

•Practiced hands-on strategies using the consultative sales approach in face-to-face sales presentations in order to develop and maintain relationships with potential customers

Bachelor Of Arts Degree, Corporate Communication

While attending school part time I worked a full time job. This meant taking only two to three classes per semester.

Education record