Robert Ranallo Jr. Email & Phone Number

Minnetonka, Mn, Us

Eagan, Minnesota

* Proactively identify problem areas, trends and opportunities and recommend plan of action to clients* Retain assigned client base and the associated FindLaw revenue with best in class customer service * Ensure client retention and satisfaction with a select portfolio of accounts throughout the life of the FindLaw/client relationship*Provide account analytics and insight and advise on action plans to resolve client issues in a timely and satisfactory manner*Establish and maintain strong relationships with clients, Field Consultants and internal suppliers/customers * Act as primary, internal, point of contact for escalated situations* Mentor incoming Solutions Account Managers* Improve the culture at FindLaw through knowledge sharing and participation in various projects

Eagan, Mn

* Proactively identify problem areas, trends and opportunities and recommend plan of action to clients* Retain assigned client base and the associated FindLaw revenue with best in class customer service * Ensure client retention and satisfaction with a select portfolio of accounts throughout the life of the FindLaw/client relationship*Provide account analytics and insight and advise on action plans to resolve client issues in a timely and satisfactory manner*Establish and maintain strong relationships with clients, Field Consultants and internal suppliers/customers * Act as primary, internal, point of contact for escalated situations

Eden Prairie, Mn

• Lead groups ranging from 10-20 people through initiatives and elements designed to develop communications skills and teach teamwork.• Received entry level training in Process Communications Model facilitation.• Facilitate high ropes events.• Work with other Facilitators to coordinate events.

Eagan, Mn

• Facilitate print acquisitions for state and local government organizations.• Deliver customer service for accounts I oversee.• Make a defined number outbound calls per day and manage daily, weekly, monthly and quarterly quotas.• Capture a minimum of 30% of all annual business as multi-year contracted print.

Greater Minneapolis-St. Paul Area

• Made a defined number of sales calls per day from lists generated by Marketing.• Developed sales opportunities from a variety of leads including cold calling.• Managed weekly, monthly and quarterly quotas.• Participated in call coaching and development sessions.

St. Paul, Mn

• Informed customers of the various advantages and disadvantages of certain products, then helping them to select the products best suited to their needs.• Maintained stock both in the stock room and on the sales floor.• Operated cash register.• Cultivated product knowledge for a wide variety of items.

St. Paul, Mn

• Updated the Off-Campus Housing website.• Developed customer service skills by answering student and landlord questions.• Distributed information on Off-Campus Student issues.• Organized programs orientated towards neighborhood students.• Collaborated with other Off-Campus Student Services employees to plan events.• Led tours for incoming commuter students.• Mentored group of 10 first year commuter students.

St. Paul, Mn

• Led small groups through the orientation program.• Worked with other Orientation Leaders to accomplish goals and make sure the program ran according to schedule.• Educated students on University policies regarding Alcohol use and Sexual Violence.• Acted as a representative of the University to incoming students and parents.