Rana Shahryar Email & Phone Number

Islamabad, Pakistan

• Provide Tier I and Tier II technical support to end-users for hardware and software via email, phone, and chat
• Work with the IT team to provide root cause analysis and resolve frequently occurring problems
• Provide guidance and explain policies and procedures to end-users
• Assist with granting new users access to systems
• Contribute to documentation of incidents, internal processes and procedures, and maintenance of equipment
• Create, update, and maintain documentation for IT and end-user knowledge base

Islāmābād, Pakistan

Proficient in various routing protocols for example OSPF, BGP, RIP, EIGRP etcExperienced in NEXUS platform i.e 9K/7K/ 5K/3K/ 2K (NX-OS) Experienced in ASR-9K platform ( IOS-XR ) Experienced in ASR-1K platform ( IOS-XE) Experienced in implementing first-hop redundancy using VRRP, HSRP, GLBP protocolsExperienced in switching protocols such as spanning tree.

Islāmābād, Pakistan

Technical support and troubleshooting related to users remotely and in person, O365 Troubleshooting and Management, Autopilot Imaging, Azure AD Management, MS Intune Management, Microsoft ATP Management, Active Directory Management, Microsoft Exchange Admin Center Management, Dell SonicWall Management, Cisco VPN Management, MFA Management, Software.

Islamabad, Islāmābād, Pakistan

Active Directory user management, File Serve management, and its backup, Windows servers, and Cisco Firewalls management, Networking issues with DNS and DHCP, Management of 2 parallel networks through firewalls, Switching traffic through Router on 2 configured networks, 1st and 2nd level Network support across the office