A talented IT management professional with Extensive Payment Card System & Operational experience. Experienced in developing functional specifications and utilizing data and process modeling techniques for system software design and development. Acts as a central reference and information source, providing guidance and assistance in the system project decision-making process.Key Competencies• Expertise in Core Card System Implementation and proficient in Project Management methodologies.• Extensive technical knowledge in Card Systems/ Operations (CMS) with a focus on delivering efficient solutions.• Proven track record in Service Desk Management, ensuring prompt and effective resolution of user issues.• Demonstrated experience in collaborating with users to formulate and document requirements• Skilled in identifying, investigating, and analyzing business processes, procedures, and work practices to optimize efficiency.• Background in creating user and training documentation, ensuring user adoption and system understanding.• Proficient in developing functional specifications for system software design and driving development efforts.• Adept at providing guidance and assistance in the system project decision-making process.• Adapts quickly to changing requirements, methodologies, and priorities, demonstrating up-to-date initiatives.• Collaborates within team environments, maintaining composure under time-sensitive deadlines • Excels in understanding diverse and complex data sets, deriving meaningful insights to address customer requirements and pain points.• Experienced people leader, adept at managing co-located teams of colleagues and contractors, optimizing resource utilization.• Ensures value delivery and effective sequencing of initiatives, consistently meeting or exceeding expectations• Partnering with business and technology teams globally to communicate and support sales enablement for new features, listen and gather feedback, and cultivate insights to inform product roadmaps