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Tanuja Rana Email & Phone Number
Operations Team Lead
at
Metro Supply Chain
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations Team Lead
Location
Mississauga, Ontario, Canada
Company size
Who is Tanuja Rana? Overview
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Quick answer
Tanuja Rana is listed as Operations Team Lead at Metro Supply Chain, a with 2110 employees, based in Mississauga, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Tanuja Rana.
Tanuja Rana previously worked as Customer Experience Representative at Metro Supply Chain and Assistant Manager Customer Services at Teleperformance. Tanuja Rana holds Diploma Of Education, Logistics, Materials, And Supply Chain Management from Lambton College.
Company email context
Email format at Metro Supply Chain
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Metro Supply Chain
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Profile bio
About Tanuja Rana
Experienced Customer support professional, I have over 5 years of experience with Teleperformance managing multi-disciplinary functions including Customer Care. I am a focused problem solver, constantly trying to streamline processes and generate efficiency.Key Achievements :-- Led team of 3 to manage customer issues and complaints; received customer service award for reducing turnaround time by 50% in 6 months and increasing customer satisfaction ratings by 3 points.- Established escalation routes to facilitate timely resolution of customer issues to ensure positive brand image and maintain long-lasting relationships with customer advocacy groups; reduced service hours by over 20%.Specialties: Customer Service, Customer Support, Supply Chain, Issue Resolution, Training, Customer Satisfaction, Analytical Skills, Reasoning Skills, Communication Skills, Critical Thinking, Interpersonal Skills, Detail Oriented, Communication Oriented, Detail Orientation, Interpersonal Skills, Coordinating Activities, Task Management
Current workplace
Tanuja Rana's current company
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Metro Supply Chain
7 roles
Tanuja Rana work experience
A career timeline built from the work history available for this profile.
Customer Experience Representative
Current
Feb 2024 - Present
Assistant Manager Customer Services
As customer service supervisor at Teleperformance, I have handled a team of 15-20 members provided and guided them to provide timely customer service via telephone and emails by processing client issues and request using the internal CRM software. I coordinated with the quality assurance team to track and monitor the metrics for client relations, formulating achievement in client requirements.Key Achievements :-• Led training programs, boosting customer satisfaction by 20% through improved communication and product knowledge for service representatives.• Performed performance monitoring, yielding a 15% team productivity increase through regular evaluations and constructive feedback.• Collaborated with cross-functional teams to streamline communication, reducing response times by 25% and optimizing customer support processes.
Apr 2022 - Nov 2022
Customer Service Supervisor
Jul 2020 - Mar 2022
Subject Matter Expert
Sep 2019 - Jun 2020
Customer Service Representative
May 2019 - Aug 2019
Customer Service Representative
Eclerx Services Limited
As customer service representative at eClerx services limited, I provided timely customer service via chat and emails by processing customer issues and providing them quick solution.Key Achievements :-• Listened well and fixed problems fast, dropping customer issues and making customers more satisfied.• Talked to customers in a way that they liked, getting a 20% increase in people reaching out and fixing issues faster.• Received monetary award 750 bucks and customer appreciation for outstanding service, exceeding expectations.
Mar 2017 - Nov 2018
Team & coworkers
Colleagues at Metro Supply Chain
Other employees you can reach at metroscg.com. View company contacts for 2110 employees →
RD
Reginald Deguzman
Colleague at Metro Supply ChainCalgary, Alberta, Canada
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JK
Jaspreet Kaur
Colleague at Metro Supply ChainBrampton, Ontario, Canada
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MR
Mahesh Radhakrishnan
Colleague at Metro Supply ChainHamilton, Ontario, Canada
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JJ
Jaskaran Jhingar
Colleague at Metro Supply ChainSurrey, British Columbia, Canada
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MJ
Madeline Justice
Colleague at Metro Supply ChainSudbury, England, United Kingdom
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HK
Harleen Kumari
Colleague at Metro Supply ChainCanada
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AA
Ayushi Ayushi
Colleague at Metro Supply ChainBrampton, Ontario, Canada
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HK
Husanpreet Kaur
Colleague at Metro Supply ChainBrampton, Ontario, Canada
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NR
Nathalie Roy
Colleague at Metro Supply ChainMontreal, Quebec, Canada
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ML
Matthew Leeder
Colleague at Metro Supply ChainNepean, Ontario, Canada
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Reginald Deguzman
Colleague at Metro Supply ChainCalgary, Alberta, Canada
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JK
Jaspreet Kaur
Colleague at Metro Supply ChainBrampton, Ontario, Canada
View →
MR
Mahesh Radhakrishnan
Colleague at Metro Supply ChainHamilton, Ontario, Canada
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JJ
Jaskaran Jhingar
Colleague at Metro Supply ChainSurrey, British Columbia, Canada
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MJ
Madeline Justice
Colleague at Metro Supply ChainSudbury, England, United Kingdom
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HK
Harleen Kumari
Colleague at Metro Supply ChainCanada
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AA
Ayushi Ayushi
Colleague at Metro Supply ChainBrampton, Ontario, Canada
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HK
Husanpreet Kaur
Colleague at Metro Supply ChainBrampton, Ontario, Canada
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NR
Nathalie Roy
Colleague at Metro Supply ChainMontreal, Quebec, Canada
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ML
Matthew Leeder
Colleague at Metro Supply ChainNepean, Ontario, Canada
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3 education records
Tanuja Rana education
Diploma Of Education, Logistics, Materials, And Supply Chain Management
Master Of Business Administration - Mba
Himachal Pradesh Technical University, Hamirpur
Bachelor Of Business Administration - Bba
FAQ
Frequently asked questions about Tanuja Rana
Quick answers generated from the profile data available on this page.
What company does Tanuja Rana work for?
Tanuja Rana works for Metro Supply Chain.
What is Tanuja Rana's role at Metro Supply Chain?
Tanuja Rana is listed as Operations Team Lead at Metro Supply Chain.
Where is Tanuja Rana based?
Tanuja Rana is based in Mississauga, Ontario, Canada while working with Metro Supply Chain.
What companies has Tanuja Rana worked for?
Tanuja Rana has worked for Metro Supply Chain, Teleperformance, and Eclerx Services Limited.
Who are Tanuja Rana's colleagues at Metro Supply Chain?
Tanuja Rana's colleagues at Metro Supply Chain include Reginald Deguzman, Jaspreet Kaur, Mahesh Radhakrishnan, Jaskaran Jhingar, and Madeline Justice.
How can I contact Tanuja Rana?
You can use AeroLeads to view verified contact signals for Tanuja Rana at Metro Supply Chain, including work email, phone, and LinkedIn data when available.
What schools did Tanuja Rana attend?
Tanuja Rana holds Diploma Of Education, Logistics, Materials, And Supply Chain Management from Lambton College.
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