• Implement custom automation, home entertainment, lighting, and security solutions. • Program and test custom control systems, and educate clients on their use. • Inspect, diagnose, and repair device issues. • Guide install techs to ensure quality product installation. • Integrate multiple control systems into a single user experience. • Coordinate with clients and 3rd party vendors for tailor-made system implementations. • Optimized service call procedures resulting in a 50% reduction in labor cost and increased efficiency.

• Defined and implemented custom data management workflows. • Coordinated statistical data analysis, design, and information flow with embedded project data managers. • Established data integrity standards for incoming vendor data. • Identified and documented project constraints, assumptions, business impact, risks and scope • Identified and documented detailed business rules and use cases based on requirements analysis. • Documented business workflows for stakeholder review. • Ensured company and vendor compliance with contractual and regulatory requirements.

• Managed vendor performance metrics and monthly cost reporting. • Supervised material flow, storage, and global order fulfillment. • Implemented improved intake, packaging, and shipping processes, reducing operating costs by 10% and error rate by 75%. • Maintained accurate inventory control records and shipping schedules. • Engaged clients to develop additional business opportunities. • Monitored and corrected logistical and supply chain anomalies. • Oversaw training of new employees. • Responsible for departmental operations management.

- Prepared and maintained vehicles for competitive motorsports- Transported vehicles to event locations nationwide- Repaired any damage sustained in an event in a timely manner to ensure continued competition- Evaluated event performance with clients to enhance their future performance- Promoted service benefits to potential clients