• Work closely with technical support to ensure customer satisfaction by providing negotiated pricing and terms proposals to customers as needed for great customer service.• Maintain a high level of product knowledge, including the features and benefits of the products along with any technical information required to support customer inquiries.• Provide regular reports to management on industry trends, market developments, and competitor activities to make suggestions for sales strategies and tactics accordingly.• Conduct demonstrations/presentations to showcase features and benefits of equipment at trade shows, conferences, and other events to promote the company and products.• Maintain accurate and up-to-date records of customer interactions, sales activities, and order processing for customer satisfaction and retention.

• Supported multiple national account customers via processing sales orders from purchase order receipt to shipment exhibiting problem-solving techniques daily while communicating escalated issues appropriately to upper management.• Assisted customers to find correct parts in Customer Relationship Management (CRM) by creating a new case or update an existing case for every request received in application or via direct voice call.• Followed up on back orders and parts return with procurement outlined in the shipment discrepancy process to update customers with commercial invoices or packing slips.• Coordinated with production control all aspects of the warehouse cross dock business interaction with the company as it relates to the company’s parts operations.• Utilized the Integrated Database Management System (IDMS) to track, document and respond to inquiries using standardized best-practice processes.• Expedited critical orders of customers/representatives/dealers utilizing inbound direct delivery program (Japan to Dealer).• Processed RMA’s (Return Merchandise Authorizations) for customers as received.

• Fulfilled purchase order analysis to ensure the pertinent information for product fulfillment is provided and complete while also coordinating with sales representative, customer and/or sales and marketing to obtain complete information.• Entered registered price master data to correlate between PMK and MIS complete descriptions, product codes, leveling codes, pricing information for all new model numbers to be entered into the database.• Exercised customer service including, but not limited to quotations, order entry, expediting, change orders, cancellations, return orders and representative assistance.• Structured order scheduling to meet customer requirements including delivery time negotiations with manufacturing, production control, and suppliers using ServiceNow.• Performed other duties as assigned while being capable of understanding and conversing in technical terms with PMK, Engineering, and Manufacturing departments.• Entered data entry of customer purchase orders for all products into Product Sales Module of SAP including Fortis, CyberDoc, and Quotation Tool information systems.• Lead M&C, T&M/M&I Parts department by performing multiple tasks with frequent interruptions, monitoring and following up on all Parts Past Due orders to resolve.• Provided customer master maintenance and coordinate with accounting the financial information required to enter a new customer into the database. • Asserted ownership for their assigned representatives’ orders and facilitate the resolution to each issue preventing an order’s completion.• Reported to management and sales staff to enhance the level of customer service and to increase sales for the territory or representative assigned.• Communicated issues to various departments as required for M&C or T&M/M&I products and services with limited supervision.

• Read, interpreted, and followed basic job instructions, diagrams, engineering drawings, specifications, bill of materials, and other written instructions or procedures to accurately assemble equipment and products provided by inventory control.• Maintained inventory of workstations, delivering and presenting parts to line side operations, setting up and maintaining Parts Stores, performing daily equipment checks.• Loaded and unloaded equipment parts from trucks, moving goods packed on pallets or in crates around the storage facility, stacking goods in correct storage bays.

• Evaluate potential hires during interview process for multiple retail department stores• Formulate work schedules of Covid-19 sanitizing staff members for labor planning balancing knowledge level with shift coverage for maximum efficiency• Outline service objectives, set & maintain clear goals for quality standards of KBS• Oversee operational productivity & employee safety with an innovative approach

• Provided technical support for KMMG’s automotive manufacturing equipment, IT, maintenance & production environment throughout the plant on the various shop floors• Exercised cross-functional abilities to handle complex manufacturing processes & monitored KMMG’s MES software systems about production status & equipment faults• Supported MES system (Production Ordering System [POS], Production Equipment Management System [PEMS], Quality Management System [QMS] & Logistics System)• Responded phone calls or radio calls from KMMG management or production leaders regarding problems with MES computer systems, MES equipment or maintenance issues• Worked in the Central Control Room, Data Center, & on the plant floor as needed• Assisted with network cabling, rack moving, computer installation, scanner installation, computer repair, & production printers (Printronix/HP/Dell) repair as equipment failed• Trained new team members on company, office, system, safety policies & procedures• Utilized Microsoft Office Software for presentations, diagrams, & data management• Managed 180 Dell Wyse PCs, 36 servers, & 112 Programmable Logic Controllers (PLC)• Analyzed company’s network communication between Work Order Delivery (WOD), Original Equipment Manufacturer (OEM) until finished product• Created images using Self Image v1.2 to restore MES Windows embedded TV’s• Coordinated training with clients on proper desktop troubleshooting procedures• Advised customers on preventive maintenance to prevent warehouse downtime• Trained & assisted end users on the use of Siemens HMI systems through MES vision• Insured all systems are operating efficiently remotely via mRemote, VNC, & NQVM• Troubleshot system’s hardware & software errors to determine the root cause• Tracked malfunctions & systems issues to draft daily reports to upper management • Maintained network connection between servers, switches, desktops, & peripherals• Generated improvements & backups for all MES systems

• Headed Warehouse Management System (WMS) for inventory accuracy & efficiency• Prepared merchandise for delivery to various departments using Six Sigma processes• Lead Total Quality Management (TQM) & 5-S procedures to optimize functionality• Assisted workers with inventory to help maintain production levels & customer demand• Performed loading of inventory using forklifts & manually of up to 100lbs continuously

• Managed Standard Operating Procedures (SOP) of 10 crew members for job completion• Organized all inventory on merchandise list for auditing with Kaizen methodology• Structured team members daily work schedules for warehouse operation effectiveness• Evaluated & prepared machinery before the start of towel drying production