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Randall Budde is a Retired IT Service Desk Supervisor Commonwealth of Pennsylvania.
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It Generalist Admin 1 (It Service Desk Supervisor)Pennsylvania Office Of Administration Mar 2020 - Sep 2022Harrisburg, Pennsylvania, United States• Excellent verbal and written communications skills.• Strong problem-solving and customer service skills.• Experience in an environment that supports MS Windows 7 and 10, Mac OS, Office 365, Hyper-V, VMware, Office 365, VOIP, and Citrix.• Facilitate meetings, adjust and manage staff workloads, and work independently with minimal day-to-day instruction.• Experience managing, mentoring and developing a strong technical support team• Strong service delivery skills including prior problem and incident management experience• Proven track record with troubleshooting, ability to spot and diffuse potential escalations, resolve incidents, and deliver an excellent service to the business• A great understanding of ITIL framework -
It Generalist Admin 2 (Manager)Pennsylvania Office Of Administration Feb 2019 - Mar 2020Harrisburg, Pennsylvania, United States• Provide leadership to services desk supervisors, analysts, and knowledge management staff.• Ensure timely response to all service desk support calls and system-generated alerts.• Provide performance reports to management via Excel, PowerPoint, ServiceNow, etc.• Develop and maintain support documentation in a central knowledge repository (ServiceNow)• Identifying the career aspirations and grooming associates for the next level• Hands-on work style, team player, and willing to roll up sleeves to get the job done. Direct, oversee and provide general computer and system support for power outages affecting network connectivity, various systems and application issues, password resets, data security and encryption, etc.
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It Generalist Admin 1 (It Service Desk Supervisor)Pennsylvania Office Of Administration Oct 2012 - Feb 2019Harrisburg, Pennsylvania, United States• Supervise Day to Day operations• Excellent verbal and written communications skills• Strong problem solving and customer service skills • Experience in an environment that supports MS Windows 7 and 10, Mac OS, Office 365, Hyper-V, VMware, Office 365, VOIP, and Citrix.• Facilitate meetings, delegate to others, and work independently with minimal day-to-day instruction.• Experience managing, mentoring, and developing, a strong technical support team.• Proven track record with troubleshooting, ability to spot and diffuse potential escalations, resolve incidents, and deliver an excellent service to the business.• Certified and experience working in an ITIL environment
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It Technician (Helpdesk Analyst)Pennsylvania Department Of Transportation (Penndot) Nov 2009 - Sep 2014Harrisburg, Pennsylvania, United States• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Design, configure, and test computer hardware, networking software and operating system software.• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Confer with network users about how to solve existing system problems.• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.• Train people in computer system use.
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Frequently Asked Questions about Randall Budde
What is Randall Budde's role at the current company?
Randall Budde's current role is Retired IT Service Desk Supervisor Commonwealth of Pennsylvania.
What is Randall Budde's email address?
Randall Budde's email address is rbudde@pa.gov
What is Randall Budde's direct phone number?
Randall Budde's direct phone number is +171778*****
What schools did Randall Budde attend?
Randall Budde attended University Of Phoenix.
What skills is Randall Budde known for?
Randall Budde has skills like Customer Service, Microsoft Excel.
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2fiu.edu, fiu.edu -
3fiu.edu, fiu.edu, fiu.edu1 +130591XXXXX
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Randy Budde
Hayward, Ca1comcast.net -
Randy Budde
United States1semtribe.com
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