Randall Smith Email & Phone Number

Wellington & Wairarapa, New Zealand

• Leading a team of 11 engineers• Managing personal growth and development plans• Managing team skills and resources• Developing team plans and roadmap• Delegation of tasks• Coaching and mentoring team members• Staff recruitment• Leading and coordinating L2 and L3 incidents and requests• Managing the development and maintenance of the Standard Operating Environment (SOE)• Point of escalation for major incidentsAchievements:Support Transition - Part of the team responsible for managing the in-housing of the ISTsupport function from Data.Election 2020 - Responsible for planning the and coordinating the Desktop functions related to the election, i.e. device deployments, office relocations, etc.Lockdown Support - Managing the team through the Nationwide lockdown to deploy circa 500 mobile devices to ensure business continuity.

• Level 2 and 3 incident and request management• Administration and troubleshooting of Identity and Access Management (IAM) systems• SharePoint farm administration• Administration and troubleshooting of CRM•Management of non-prod environments• System monitoring using System Centre Operations Manager (SCOM)• Supporting a number of bespoke SharePoint applications• Azure Portal administration (i.e. access management, VMs, Application Gateway)• Evaluation of new software• Vendor managementAchievements:Event Broker upgrade - Technical resource for the project to upgrade a component of the Identity and Access Management system.System monitoring - Developed and configured system monitoring dashboards to monitor critical systems in real-timeWebsite hardening - Enabled and configured the Web Application Firewall (WAF) which significantly reduced the number of attacks on the Parliament website.

Wellington, New Zealand

• Incident and request management• Hardware and software deployment• Monthly desktop patching• Print management• Administration of Application Control software (application whitelisting)• Coordinating and actioning of office moves 2IC responsibilities:• Managing a team of 7 engineers• Ensuring tickets are assigned and progressed• Managing any escalations to the team• Prioritising of work and managing staffing requirements• Mentoring and upskilling Projects:Security Card Printer - Lead technician responsible for co-ordinating testing and development for new ID card printer Tablet roll-out - Project resource tasked with testing and deploying new tablet devices in the environment. Election 2017 - Team lead for the election office moves. Co-ordinating ±300 physical office moves.

Cape Town, Western Cape, South Africa

• Hardware and software support• System monitoring and administration• Co-ordinating testing of new software• Modelling and documenting of business processes• Maintaining an inventory of IT assets• Preparing and maintaining professional documentation • Research and procuring of new IT hardware and software • Preparing budget forecasting and managing of IT CAPEX and OPEX Projects:Data Capture Project - Team lead responsible for training and managing a team of 25 data capturers for a backlog project BCP Planning - Technical Analyst liaising with IST and the Business to map and document the Business Continuity Plan for the department Publishing Property Data - Technical Business Analyst responsible for gathering and documenting requirements to publish property valuation data on the municipal website.

Diploma: Business Analysis

Certificate: Project Management (Prince2)